The Externalities of Education Essay Example | Topics and Well Written Essays - 500 words - 1

The Externalities of Education - Essay Example This creates a platform for businesses to hire more employees to work and meet customer’s needs. The second externality is social-cultural diversity. It is worth noting that, in public people learn how to interact with others as they are people from different backgrounds, cultures, and races. Public education helps one to interact with other people and this carried over to work force where one becomes friendly, tolerant, and understanding to different people. The last positive externality of public education is that it creates better work force. A better work force comes from excellence education whether private or public. Quality education produces better work force especially in the technological world of the 21st Century. With public education, people are equipped to handle demanding jobs, be in demand, and likely further education after high school. In support of existence of public k-12 school systems, schooling is free for all students, which become proficient for people from poor backgrounds. As discussed earlier, in public school socio-cultural diversity and education can be acquired in various ways such as home schooling, online school, charter school, and school building. With online, home, and virtual schooling, there are many options of subjects and curriculum. In this way, one can acquire quality education at a lower cost than that of private school. According to National Education Association of the United States (1984), public schools have charter schools that help students learn the trade and this shapes them to face the real world of trading and make a living from it or further studies. Since public school comprises of a varied student body, students become more sociable which equip them to tolerate different personalities. In reality, the real world comprises of people from different cultures, ethnicities, races, and backgrounds. Strong social skills enable an

Important elements in An Inspector Calls

Important elements in An Inspector Calls The first act of the play by J.B. Priestley, An Inspector Calls, displays many of the essential features that will dominate throughout the whole dramatic piece. Set in the Edwardian Era, the play reflects the differences in social classes, as well as the influence of the industrialization over the entire society. Likewise, the rigid gender roles of the Edwardian Era are clearly noticeable throughout the different characters. Gerald Croft, Edna, Eva Smith and the Inspector Goole are important characters in the argument, in spite of the fact of not being part of the Birlings family. The Inspector blamed all characters for the death of Eva Smith, claiming for justice. Finally, Priestley takes advantage of the context of the time when the text was written. He plays with the audiences emotions given that the audience at that time had recently suffered the consequences of the Second World War. The play exemplifies the social structure and industrialization of the Edwardian Era all the way through the plot and the setting. The play is divided into three acts and takes place in the dining-room of a prosperous manufacturer, Arthur Birling, in the industrial city of Brumley. At the beginning of the act, the author gives the impression of a heavily comfortable house. With the arrival of the Inspector Goole, the lighting turns out to be brighter and harder reflecting the change in the atmosphere: tense and mysterious. The Edwardian Era was a period of false security, which preceded the Great War, as discerned in Mr. Birlings opinion about the unviable chance of a war or the unsinkable Titanic. These are examples of dramatic irony, as the audience of the play from 1946 had witnessed all the events that the characters in 1912 were unconscious of. It was a time of urbanization and mass production, where the upper class had the whole supremacy over the common laborers. The upper cru st was not supposed to say such things [polite, nice things] to the hoi polloi. The industrialists sought for lower costs and higher prices, touching upon the working class. The employ of the antithesis between lower and higher is really significant as the lower costs mostly take effect by paying the workers less and the higher prices make the well-to-do richer. Gerald Crofts engagement to Sheila means a tremendous lot to me [Arthur Birling], giving clues to the audience about the marriages between the moneyed which ensured the creation of new social positions. The gender roles are epitomized by the Birling family. At the time the play is set, women and men were unequally treated and lack of gender fairness was a common feature. While Arthur Birling and Eric were able to obtain well-paid jobs, and had a word in decisions, women were unable to obtain education and were kept at home. Mrs. Birling and Sheila are clearly inferior to men, and they could only aspire to make an impact on a bountiful man. Mrs. Birling is aware of these gender differences, and in occasions she suggests that Sheila and I had better go into the drawing-room and leave you men, referring to the gender-specific activities of the Era (in this case the men will talk about manly topics, and the women will leave them alone.) Mr. Birling is very proud of his achievements, and he tries to intimidate the Inspector. He is very selfish and only mind his own business and look after himself and his own. He is continually trying to protect his reputation and the one of Birling and C o. Eric, his son, is totally opposite to his father as he defends the working class, and he is unfortunately a drinker, he is genuinely curious as he asks quite a few questions. He ironically suggests that a man has to look after himself, showing his will to know the truth. Mrs. Birling, in the other hand, is a rather cold woman and her husbands social superior. We can see from her words, men with important work to do sometimes have to spend nearly all their time and energy on their business, that she accepts the fact that men used prostitution very often. In the other hand, Sheila depicts the generational difference, considering herself modern and is morally sensible. The outsiders are fundamental figures of the plays plot. The Inspector Goole gives the impression of massiveness, solidity and purposefulness, the way J.B. Prestley described this central character says a lot of his personality and way of acting throughout Act 1. One person and one line of inquiry at a time, this is the way he works. This shows that he is very manipulative in his actions. He tries to find Geralds impatience by stating that Gerald has nothing whatever to do with the wretched girls suicide. The influence of the word wretched is substantial to his slow and convincing movements. Gerald Croft is also a character from outside the Birlings Family. His engagement with Sheila means a lot to her father, but his aristocratic status makes his future marriage unfavorable due to his higher social status. Edna and Eva Smith are the only characters which belong to the proletariat. Edna is the parlourmaid of the Birlings, while Eva Smith has no family, although she was described as a lively good-looking girl. Moreover, there is many discrepancy in the way in which Eva is treated among the characters in the play. Justice and morality, as well as social responsibility, are essential underlying messages throughout the first scene. The play is morally trying to find the audiences accountability for its own actions and the corporate responsibility to society. Priestley uses the authoritarian figure of the Inspector to demonstrate each of the characters responsibility for Evas suicide. As the Inspector suggests, youre partly to blame. Just as your father is. [Referring to Sheila]. The usage of short sentences makes the statements sharper and direct, however the utilization of the personal pronoun you is really significant as it appeals to the theatergoers own responsibility. Inspector Goole has the law in his hands, he is the authority figure which seeks for justice of the young Eva Smith. He is in command of giving us some more light, a subtle metaphor for truth. Sheila and Eric are morally sensible, she alleges that these girls arent cheap labour they are people. The way she claims that they ar e people shows her understanding and respect of the lower classes. It has now become clear that J.B. Priestleys first act of An Inspector Calls, is charged with standout elements which are fundamental throughout the whole piece. An evident link has therefore emerged between the Edwardian Era and the way the play is set up. The prerogative class dominated over the majority of the working class which holds a job in the industries such as that of Birling and Co. Following this, gender roles and the responsibility of the characters, as well as the moral purpose of the play show very interesting perspective of a different time, but the rich description chain of dialogues makes this play to continuously be worth watching.

Comparing Perception in Blade Runner, Memento, Three Kings and American Beauty :: Movie Film Essays

Comparing Perception in Blade Runner, Memento, Three Kings and American Beauty Throughout this course, we have seen a number of films that are quite different. These films are diverse in their subject matter ranging from the drama of American Beauty, the political and action based nature of Three Kings, the science fictional social statements on technology presented by Blade Runner, to the fragmented and contemporary techniques of experimental Memento. However, I would argue that all of the above mentioned have been linked by an unsuspecting thread, and I am going to demonstrate what that thread is here. These films have been tied together by a theme, of which I have written in past analyses of some of these films, and I choose to bring that theme forward again. I do so because I believe that this particular notion is at the bottom and the most imperative in all of these stories. The notion, which I am referring to, is that the world is what we make of it; that bad things, and good things alike, happen to us, but our ultimate view of the world as a good or bad place is determined by our choice to perceive it as one or the other. Blade Runner portrays this ideology in the main representation of the replicants. When Deckard first meets Rachel, he says to Tyrell "She's a replicant, isn't she?" Tyrell responds by pointing out that "Rachel is an experiment. Nothing more." This makes us aware that Rachel is a replicant with memories and emotional response and is not aware of her true identity as a replicant but believes herself to be human. Her memories are implanted memories of Tyrell's niece. So Rachel believes her reality to be different from that of what Tyrell and Deckard know to be reality. Whether their reality is truer than Rachel's reality is a point of debate. This relative reality changes for Deckard as he becomes emotionally attached to Rachel and then romantically involved with her. Towards the end, Deckard does not see Rachel as a replicant any longer, even after she learns the truth. More generally, however, Blade Runner presents a world of deterioration. It is a time when most of humanity has left the earth in order to colonize other planets, and all natural life is virtually extinct. It is a world plagued by acid rain, genetically engineered plants, animals, and replicants of course.

Rebecca Notes Essay

– Gothic: terror, mystery, supernatural, ghosts, haunted houses and Gothic architecture, castles, darkness, death, decay, doubles, madness, secrets and hereditary curses. – Physiological thriller: characters are reliant on their mental resources, whether it is by battling wits with a formidable opponent or by battling of equilibrium in the character’s own mind. – Subversion of romance: sets up the conventions of a romantic genre then slowly subvert or undercut/demolishes our expectations. – Crime: crimes, their detection, criminals, and their motives. The novel is written first person by the narrator, who is never named within the book, and can be considered an ‘unreliable narrator,’ because everything is shown through her ‘unreliable narrative’ ? ‘she’ is persecuted, ‘she’ is inadequate, ‘she’ has an inferiority complex and ‘she’ is haunted by Rebecca. The narrator dreams twice, once in the beginning and once in the end, which conveys the truth that her conscious mind cannot. In the beginning of the novel the most evident genres are Gothic and anti-romance, but as the novel progresses the genres crime and physiological thriller appear more often. There is the continuity of reference back to gothic, but in the last 7 chapters, it is it dominated by more of the crime genre. Rebecca is dominated by the Gothic genre throughout the whole novel because of the continuous presence of Rebecca and the overshadowing Manderley. Even in the end, seems to have risen from the dead to have her final revenge ? through Mrs Danvers and the burning of Manderley. †¢In the very beginning of the book, the narrator introduces us to Manderley as an empty â€Å"inviolate, untouched†, cold â€Å"no smoke came from the chimney†, mysterious place â€Å"desolate shell, soulless at last, unhaunted† †¢Whenever Rebecca’s name is mentioned Maxim de Winter seems to become excessively emotional †¢The rhododendrons, â€Å"blood-red and luscious† – symbolic of Rebecca †¢Mrs. Danvers seems very mysterious, â€Å"deathly cold,† â€Å"skeleton† and â€Å"lifeless† †¢The constant references back to Rebecca â€Å"I was sitting in Rebecca’s chair, I was leaning against Rebecca’s cushion. Even though the Gothic genre is the most dominant genre there are also the secondary genres: Physiological thriller – mystery and ‘crime of the death of Rebecca, the continuous haunting of Rebecca on the narrators mind, also the continuous irony of how right after the Manderley dress ball Rebecca’s body is found Crime – the formal inquest is held and Maxim’s committed murder and his motives are shown †¢The past in opening chapters is itself a mystery – why is Manderley a ruin? †¢Unclear as yet but Rebecca’s death a mystery, which seems to affect everyone at Manderley†¦ who was she? †¢Narrator feels like she doesn’t belong â€Å"This was their routine†¦long custom† ? caught in an alien world of tradition. †¢Rebecca’s presence in the household still evident ? makes the narrator feel like an intruder †¢Keeping alive the spirit of Rebecca â€Å"the room was filled with them† ? people keep putting more flowers into the room like Rebecca used to †¢The irony of how Rebecca who had died a year ago is discovered again right after the Manderley ball â€Å"Rebecca, whom they describes as beautiful, talented†¦ having drowned a year ago, and then Maxim marrying again the following spring, bringing is bride straight to Manderley and giving a big fancy dress ball in her honour.. the following morning the body of his first wife being found trapped in the cabin of her sailing boat, at the bottom of the bay. † â€Å"Both papers used the same word, ‘ironic’ . Yes, I suppose it was ironic. It made a good story. † Subversion of romance – the narrator expects to be whisked away to a grand big house ‘Manderley’ and be loved and grow old with Maxim for the rest of her life, but everything doesn’t go as she expected or what we expected. †¢She expects to grow old and live happily with Maxim for the rest of her life and she will always be loved by Maxim â€Å"We should grow old here together, we should sit like this to our tea as old people, Maxim and I, with other dogs† †¢She thinks Maxim asked her to marry her because he loved her, but in fact he just need a ‘companion’ and Mrs Van Hopper seems to know exactly what would happen â€Å"you know why he is marrying you, don’t you? You haven’t flattered yourself he’s in love with you? † Themes: The themes are ambiguous but some can be identified Marriage – the 1st marriage was fake ? controlled ? ‘arragont’ – the 2nd marriage was submissive ? better then the 1st Obssesion of Rebecca †¢Narrator †¢Maxim †¢Mrs Danvers †¢Favell Control/insecurity Death – the effect on the living and the consequences of causing death.

Lethal Alleles

The physics concepts that were illustrated in our egg drop project were momentum and energy. In the project, we saw how momentum increases as a normal egg without anything to slow it down would crack. That was because the longer that the egg fell, the more momentum the egg gains. We also saw that by adding resistance during the fall, such as a plastic bag â€Å"parachute†, would slow down the egg enough so that It would not crack when It reached Impact with the ground.The other concept that was discussed was energy. We saw that before the egg Is dropped, It has a potential energy. The potential energy Is the amount of energy that can turn Into hysterical kinetic energy, which can be expended when the egg falls to the ground. The energy can leave the objects from the Impact of the fall (deformation of the object), sound waves, the Impact It has on the floor, or In the surroundings of the egg.In order for a project to be successful, the project would have to have parts that woul d help slow the energy that would surely break the egg without a protective barrier. If I were to do this project again, I would probably add more sponges tot the Inside sides of the construction paper basket and add little pen springs on the bottom of he basket. I would add more side sponges because when we did the actual dropping of the egg, I noticed that the whole basket fell to its side when it reached the ground.By adding more sponge, this would add more cushion to absorb the kinetic energy. I would add the little pen springs on the bottom of the basket so that the whole basket's impact could be absorbed, not only the egg being protected, but also the sponges. By adding these modifications, the egg may be able to withstand an even higher fall than a two story drop because of the extra cushions that would be able to absorb the energy.

Vodafone Group Plc

Vodafone Group Plc Vodafone Group Plc is a telecommunication company with most of its branches in Europe, Africa, United States of America, and the Middle East. In Australia, it is under Vodafone Hutchison Australia with a 50% share by Vodafone Group Plc and 50% share by Hutchison (Vodafone Group Plc, 2010).Advertising We will write a custom assessment sample on Vodafone Group Plc specifically for you for only $16.05 $11/page Learn More This company now provides 3G coverage services to 94% of Australians; these services are affordable and accessible by consumers. However, Vodafone operates in an environment where competition is high; there are other companies such as Optus, which provide similar products and services. Therefore, Vodafone should improve in the way it delivers its services to customers. Telecommunication industry operates in a challenging economic background and despite this, and the rising unemployment, the industry has continued to offer attractive services. T his industry has remained resilient; however, it is not immune to changes in the economy because it renders services that are essential for work and social use. Despite the ups and downs of this industry, companies such as Vodafone and Optus remain innovative in their products and services, and still make reasonable profits (Vodafone Group Plc, 2010). Vodafone experiences slow growth in its voice and messaging market following competition from other companies such as Optus, and regulatory pressure. However, there are still opportunities for Vodafone in broadband markets and enterprising. This is because of the increasing demand for integrated solutions in Australia. Vodafone offers varieties of devices, which include handsets mobile USB modems, as well as data cards. The handsets take care of customers with different tastes and preferences and offers handsets with different price points and designs. The devices launched by this company include Blackberry Storm touch screen and iPhon e (Vodafone Group Plc, 2010). Vodafone also offer mobile broadband, which enables customers to access the internet, the broadband has speeds of up to 2.0 Mbps uplink and 7.2 Mbps downlink. The company offers laptops of different models integrated with a 3G broadband and SIM cards. This is fit at the point of manufacture.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The USB modems together with their stick are designed to use â€Å"plug and play† software. Netbooks are also available in a small and lighter design; this includes Dell mini 9 netbook (Vodafone Group Plc, 2010). Customers who would like to use broadband fixed services are provided with DSL routers in wireless and wired designed. Vodafone also offers voice services, which constitutes the largest part of the company’s revenue; this service ensures that customers make and receive calls from the same network and the other network. The fees paid for outgoing calls are at termination rate, which is regulated by the local regulators. The coverage of this service has been expanded internationally; therefore, customers can make and receive calls from the other operator’s mobile networks when they are abroad. There are also messaging services, which allow customers to receive and send messages, video, music, sounds and pictures using their handsets (Vodafone Group Plc, 2010). Vodafone has other services, which help customers to access data services such as television, games, music and Internet. This is made possible through laptops, mobile phones and use of broadband modems. Customers also enjoy fixed services such as fixed line voice, fixed broadband and office phone solutions. All this services are delivered through a well established network infrastructure where mobile and fixed voice, as well as data and message services, are delivered to customers. Customers are linked to the core network through the access network, and it is through the core network that calls are routed, messages transferred, and data connections made (Vodafail.com, 2011). The mobile networks use 2G networks which operate through ‘GSM’ networks, this allows messaging, voice and data services. Vodafone also utilizes ‘GPRS’ network for receiving and sending data using an IP network and access to services such as email and internet access. This company also has GPRS advanced version, which offers speeds above 200 kilobits per second to their customers. Vodafone continues to expand its coverage in Australia and upgrade its transmission infrastructure; this is to ensure that all its customers receive quality services.Advertising We will write a custom assessment sample on Vodafone Group Plc specifically for you for only $16.05 $11/page Learn More Vodafone distributes its devices through stores located in various points, in Australia, t hese stores are reviewed constantly to make sure that they meet market expectations (Vodafail.com, 2011). Products are sold through dealers and franchise, and their promotions are done through the Internet, which reduces promotion costs for Vodafone. Vodafone still need to pursue growth in Australia, and its target is in the provision of mobile data, broadband as well as enterprise. Most businesses in Australia require integrated solutions, therefore, the demand for devices such as broadband is rising; this would boost its revenues because it is a customer base that needs regular use of data services (Vodafail.com, 2011). When compared to other companies Vodafone is well established in core mobile services, it can use this advantage to broaden its market by offering fixed and mobile services and products to small and medium size businesses in Australia. Vodafone has been losing its customers because of poor service delivery; this is a weak point that might have come to open up the c ompany’s eye and make it realize the standard of service demanded by the Australian people. The company should capitalize on customers’ complaints and come up with a strong and reliable service delivery system than that of its competitors, and this will bring back customers it had lost and retain as well as attract more from the other companies. Vodafone is a foreign company based in Australia, this means that it could have problems with the local people adapting to its way of service delivery and adopting the products they offer. To solve this problem Vodafone has increased its strength by partnering with Hutchison Australia, a local operator in Australia. This move has enabled Vodafone to market its products and services in the territory of Hutchison Australia and under the cooperation of the two companies’ development and marketing of products and services is easy (Vodafail.com, 2011).Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The partnership has also helped Vodafone to gain loyalty in Australia and create additional franchise fees without any requirement for equity investment. This put Vodafone on the same level as the local companies such as Optus Vodafone faces threats in Australia and these threats are initiated by intensifying competition from other companies offering similar products and services. In the recent times, Vodafone in Australia has faced problems with the network quality, quality of customer service, quality of products they sell and their distribution channels (Vodafone Group Plc, 2010). These problems have reduced the rate at which Vodafone has been adding customers, lead to loss of customers to other competing companies offering the same products and services, and reduced its market size. This is a massive threat for Vodafone because all it has worked for in Australia might go to drain if drastic measures are not taken to restore the quality of service and products offered to their cu stomer or even improve them more (Vodafail.com, 2011). This might turn up to be costly for Vodafone because after improving its transmission infrastructure and quality of products, it has to re-advertise the products and services. This might take up much of its funds set aside for innovation, and research and development; the company might lose its competitiveness in the Australian market without the aspect of research and development. Therefore, Vodafone should be careful in the way it handles the situation. The messaging and data revenue for Vodafone is declining because of frequent changes in mobile phone technology; changes in technology delay adoption of new services because of availability of new mobile phones and new content services. Instability in this service affects the profit margin of Vodafone (Vodafone Group Plc, 2010). Optus is a telecommunication company in Australia with large fleets on domestic satellites. This company offers services such as internet, radio, satel lite based TV and voice mail and data services. Optus has D2 satellite which expands the existing satellite fleet; this helps Optus to provide communication services that do not much any company in Australia (Optus, 2008). The company also provides broadcasting, broadband services as well as giving wholesale access to customers who deliver internet and subscription TV services to others. Optus have stayed in the telecommunication industry for more than twenty years, and despite its continuous success, the company still continues to invest in Australia to improve its services to customers. Optus has also faced competition in the telecommunication industry especially in the mobile market; however, it still added 150,000 new mobile customers and increased its customers of smartphone and wireless broadband during the second quarter of the year 2010. All this is owed to differentiation of mobile offerings, strong network coverage and focus on customer experience. The network coverage of Optus was enhanced to reach close to 97% of Australian population who use voice and data services (Optus, 2008). Optus still experienced a devastating problem caused by floods in Queensland and Cyclone Yasi, however, Optus network was strong enough to go through unaffected. This shows that Optus has a strong network and people who work tirelessly to make sure that services are restored back to normal within a short time. This is as opposed to Vodafone which takes time to restore its services; this is an issue that has made them lose its customers to its competitors (Optus, 2010). This is a weakness Optus can capitalize on to defeat Vodafone. Optus registered another increase in its customer in the quarter that followed; 4.8 million customers joined Optus with 1.2 million using broadband subscribers. Optus has continued to differentiate its products in the market by launching different innovative services; these products include enhanced TV together with video application, which give Australians a free live streaming on their mobile phones (Optus, 2008). Optus has also partnered with TrueLocal.com.au, which allows the company to advertise its business online. Optus has also shown its commitment by supporting corporate customers through launching Optus Cloud Solution. This service offers scalable and flexible approach of managing IT resources and at the same time reduces costs incurred in infrastructure (Optus, 2010). Optus Cloud Solutions is a virtual computer with a storage capacity available on demand through a secure network connection. The company has also recorded a growth in on-net revenue from consumer and SMB fixed, and by the end of December 2010, on-net broadband customers increased to 946,000. Optus receives a customer’s experience as a measure of their performance against their competitors, which can be measured in seven dimensions: customer service, price, billing, network, point of sale and reputation. They analyze qualitative and quantitat ive data from customers and other customers as well as from their expertise in these dimensions. Optus has also developed their own KPIs, which they use to measure their performance against their competitors. When it comes to fixing performance problems as well as improving customer experience, Optus has initiated 40 significant projects with 20 already completed, and 20 are under construction (Optus, 2010). According to Optus management understanding customers’ expectations and experience should be given a priority, and with close to 8 million customers, they have designed survey programs used to capture views and requirements and forward the information to the company. This is done through regular interviews with customers and focus groups with the following aims: to find out whether their services are up to their customers expectations, their level of customer service when compared to their main competitors. Optus acknowledges that customers cannot always have a satisfacto ry experience with the company, which results in a complaint, and since their objective is to fulfill customers’ experience, they have to handle the complaints efficiently and effectively. Optus focuses on business operations in handling of customer complaints. They also consider the need to maintain productive relations with TIO and a feedback loop for continuous improvement of services (Optus, 2010). Their operations are directed to identifying the causes of complaints, managing it and ensure that the process has achieved their customer experience objectives. Complaints should be resolved at first contact with the customer, it not the complaint is referred to a team leader or TIO. Fig1. Service delivery process for Optus Company Vodafone has its own way of dealing with customers and handle their complaints. The company has received several complaints concerning the amount charged for services which was found to be incorrect by customers (Vodafail.com, 2011). These problems were blamed on unreliable Vodafone’s billing system; this system has had outages from December 2010 to January 2011. After reporting the problem, the person concerned checked the bills and confirmed the mistakes and customers were refunded. However, the source of the problem was not investigated; therefore, it was not solved. This means that there is a possibility of the problem recurring and every now and then, and if the trend continues some customers will get tired and shift to a more service efficient company. Sometimes customers experience dropping of calls and are charged a flag fall and every time they retrieve their calls they charged a minimum charge for it (Vodafail.com, 2011). This has resulted in high monthly bills and after monitoring the bandwidth it was realized that there was a higher usage than that of Huawei software. This issue required that the billing services be investigated to ensure that the billing was done fairly, however, according to some customer s Vodafone staff suggested to them to shift to a plan that was more expensive, and did not inform them about the new 24-month contracts (Vodafail.com, 2011). There are other customers who signed up for three months free service, but according to others, the three months were not free because they were counted the fourth, fifth and sixth contract. This experience was not appealing to customers, and if such complaints are not well taken care of customers would not hesitate to move away from the company. There are some cases where customers experience reception and are unable to make calls; this issue distress customers because they cannot make urgent and emergence calls and some cannot contact their families. Those who use such a service for doing business have to deal with the financial impacts associated with the technical problem (Vodafail.com, 2011). When customers try to conduct the customer care using the given number they congest lines making it difficult for some of them to re port their problem to the company. Some Vodafone employees have not been able to solve reported problems with others denying the existence of network issues while others dismissed the problems as handset related; employees in the customer care department should report any problem that is beyond their capacity (Vodafail.com, 2011). All this problems recurring and experienced by several customers show that Vodafone does not attend to customers complaints with the urgency, efficiency and effectiveness they deserve, and yet the problems can be easily solved through better communication between customers and company’s staff (Vodafail.com, 2011). If the company realizes any technical problem that might disrupt their service to their customers, the first thing is to inform customers earlier through their handsets, they should handle the problem within the shortest time possible assuming that customers depend on their service alone. After the problem has been solved entirely, they sh ould inform customers about returned normalcy as they try to monitor the systems. Vodafone staffs seemed unaware of the steps to follow to solve a problem in a service system; therefore, each one feels not responsible for problems in the service system and again no one feels responsible for solving the problems (Vodafail.com, 2011). The two companies should understand that effective service delivery requires constant interaction with customers; this will help them to understand the experiences of customers and their expectations, as well as their level of satisfaction. After collecting information about customers’ experiences and expectations, these companies should be able to adjust the way they deliver their services, and services they offer to their customers so as to meet their expectations (Vodafail.com, 2011). The companies should also understand that their customers cannot be satisfied all the time; therefore, they should expect complaints from time to time, and, in fa ct, these companies should treasure complaints because they give them a chance to improve on services they offer and how they offer them (Singtel, 2005). Complaints also help them assess how efficient they are in offering their services, compared to other companies offering the same services. The companies, therefore, should include feedback to customers in their service delivery systems any time they are handling a complaint. This is to ensure that the problem has been solved fully, and the customer is satisfied. Fig, 2. The recommended blueprint After the customer has reported a problem with the service he or she is receiving, the customer care should review the case to see if he or she have a capacity to solve the problem or offer assistance to the customer, if there is any technicality involved that is beyond his or her ability then the case should be forwarded to the team leader for solving problems or the TIO (Optus, 2008). As this team work hard to solve the problem, they sh ould maintain a feedback loop to ensure that the problem is solved effectively. Additionally, the customer should not be left in the dark regarding the problem because he or she feels the effect the most, constant feedback should be given to the customer to assure him or her that the problem is being taken care of, and the service will return to normalcy soon. The companies should also realize that it is not only the customer to report anomalies in their service delivery, but also the technical team. Therefore, in case of a technical problem or a forecasted problem, the company should take an initiative of informing the customer before he or she notices any problem, this would help the customer plan for an alternative or use the service before it is disrupted (Hoffman, 2010). This will reduce the inconveniences caused by the company and maintain customer relations. The customer should be informed of any interruptions of service prior to the actual interruption. Reference List Hoffma n, D. (2010). Services Marketing: Concepts, Strategies and Cases. New York: Cengage Learning. Optus. (2010). Australian Communications and Media Authority public inquiry: Reconnecting the Customer. Web. Optus. (2008). Business. Web. Singtel. (2005). News Release: Strongrevenue growth of 6% across Singapore and Australia. Web. Vodafail.com. (2011). Vodafones situation: yesterday, today and tomorrow. Web. Vodafone Group Plc. (2010). Annual Report For the year ended 31 March 2009. Web.

The Theme of Jack Londons To build a fire

The Theme of Jack Londons To build a fire The significance of the words 'dying and death' in Jack London's 1910 novel, 'To Build a Fire' continuously expresses the man's dwindling warmth and bad luck in his journey along the Yukon trail to meet 'the boys' at camp. London associates dying with the man's diminishing ability to stay warm in the frigid Alaskan climate. The main characters predicament slowly worsens one level at a time finally resulting in death.The narrator informs the reader that 'the man' lacks personal experiencetraveling in the Yukon terrain. The old-timer warned the man about theharsh realities of the Klondike. The confident main character thinks ofthe old-timer at Sulphur Creek as 'womanish.' Along the trail, 'the man' falls into a hidden spring and attempts to build a fire to dry his socks and warm himself. With his wet feet quickly growing numb, he realizes he has only one chance to successfully build a fire or face the harsh realities of the Yukon at one-hundred nine degrees below freezing.Jack London`s cabin, Dawson, Yukon, Canada. An ide...Falling snow from a tree blots out the fire and the character realizes 'he had just heard his own sentence of death.' Jack London introduces death to the reader in this scene.The man realizes 'a second fire must be built without fail.' The man's mind begins to run wild with thoughts of insecurity and death when the second fire fails. He recollects the story of a man who kills a steer to stay warm and envisions himself killing his dog and crawling into the carcass to warm up so he can build a fire to save himself.London writes, 'a certain fear of death, dull and oppressive, came to him.'As the man slowly freezes, he realizes he is in serious trouble and can no longer make excuses for...

How to Address Your Elders, Your Doctor, Young Children… and Your CEO

How to Address Your Elders, Your Doctor, Young Children†¦ and Your CEO How to Address Your Elders, Your Doctor, Young Children and Your CEO How to Address Your Elders, Your Doctor, Young Children and Your CEO By Michael Sonia asked us for tips on writing effective office emails, especially when addressing medical doctors, CEOs, your elders (those older than you), and your juniors (those younger than you). Should your salutation be, Dear Bill, Dear Dr. Williams, Mr. Ramirez: or Hi Bob? If youre as old as me, you were never taught in school how to address email messages, because email hadnt been invented yet. But you were taught something about etiquette and respect. Still, customs and expectations change, and depending on the circumstance, any of those salutations might be correct. Here are some general principles (with an American slant) for salutations in letters or emails, following on our article How to Format a US Business Letter. Honor your addressees. In a day of spam and junk mail, its a privilege for someone else to be willing to read your correspondence. You need to believe that. Dont be proud or lazy when you write a letter or email. Choose a salutation that will make your recipient feel honored. If you are writing to a superior or an elder, you would generally begin your email with Dear Mr. Jones or Mr. Jones,. Email is inherently less formal than a paper letter, so Mr. Jones: (with a colon) is less common. Match the formality of your addressees. If youre replying to an email from one of your peers (someone who isnt a person of authority), you can often take your cue from how the sender addressed you. Since publicists often greet me in emails with, Hi Michael, I always reply to them with, Hi Vijay or Hi Amanda. Dont make your addressees feel old. My parents, who were raised in the Old South (USA), taught me to address older people as Sir and Maam, to use Mr. or Mrs. and to never call older people by their first names. So what does that mean? That when you call me Sir, you probably think Im old!Of course, Americans are less formal than other nationalities. In many other cultures, age is rightfully respected, and its an honor to be treated as older. But American peers (people of your own age or position) might consider Mr. or Mrs. overly formal. Children enjoy feeling older. As a child, I was tickled to receive letters from my grandmother (born before 1900) addressed to Master Michael Moser. But usually, you address those younger than yourself by their first name. Pay attention to the email signature. It will include titles that your recipient wants you to note. If his email signature, at the end of his message, says, Richard McManus, MD, it means hes reminding you that hes a medical doctor, so make sure you call him, Dr. Manus. If it says, Brig. Gen. Robert Watson USAF (Ret.), call him, General Watson. People spend years of hard work earning such titles, and dont cast them off lightly. Abbreviations for other doctorates include PhD and LLD call them all Dr. The initials DD mean Doctor of Divinity and you sometimes address their bearers as Rev. (short for Reverend) instead of Dr (short for Doctor). Other military abbreviations include Col. (Colonel), Maj. (Major), and Lt. (Lieutenant). Treat them dearly, if you think they would appreciate it. I was taught in school to begin all letters with Dear. Thats especially appropriate if you want to communicate warmth or affection. For some business emails, such as those to strangers or adversaries, the salutation Dear is not credible. They know that you dont feel affection for them, and they dont feel affection for you. On the other hand, calling someone Dear can help build warmth and affection, and sometimes can help defuse an angry exchange. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Business Writing category, check our popular posts, or choose a related post below:Is She a "Lady" or a "Woman"?The Letter "Z" Will Be Removed from the English AlphabetUsing "zeitgeist" Coherently

BUS 670 Week 1 DQ 1 Assignment Example | Topics and Well Written Essays - 250 words

BUS 670 Week 1 DQ 1 - Assignment Example The amendment on religion can have a very negative impact on business. It is practical since many business people come from various faiths, and if it is, they will automatically shy away from investing in the country. It will also have an effect in the future on the economy of the country will decline (Seaquist, 2012, p.15). Also, the freedom of speech is a paramount requirement in business. If someone lacks the freedom to speech, he or she cannot condemn the injustices that occur daily in the world of business such as corruption. It will also have an adverse impact in the present, and the future. The effect is because any bad things will be going on in the nation and nobody, will have right to condemn them (Seaquist, 2012, p.17). It is vital to ensure that media freedom is self-guarded for the development of the business. The reason is that through the media one can easily identify the hidden investment opportunities and even discover the reasons why the market is not performing. Therefore, if the freedom is then people will be living in darkness both in the present and the future (Seaquist, 2012,

SAM 448 UNIT 4 ASSIGNMENT Example | Topics and Well Written Essays - 750 words

SAM 448 UNIT 4 - Assignment Example This paper attempts to outline and analyze the best tasks that should be applied in a historical event. An attorney in any sport event is crucial in management, planning and marketing of new events especially to outline risk management planning program. There are certain plans that a sports attorney can assist the company or an organization to succeed in a historical event that our organization is planning. Some of the tasks that are involved in the planning list may include aspects like, negotiation for contracts of the athletes, sponsorship deals, financial and taxation factors, television rights, insurance programs, and venue concessions. Each of the tasks described should have consideration on decisions that involve size, philosophy of control, and objectives of the event. It could be essential to divide the tasks to various groups to ensure that each category is properly managed. This means that subcontracting different tasks to various groups may be a desirable thing to do. Further, it is important to note that before any event is held, negotiations of various deals and issues m ust take place to ensure that responsibilities and various financial aspects are clearly outlined (Graham, Goldblatt and Neirotti, 2001). Before any sports event takes place, athletes must be engaged in negotiations of contracts to ensure that they are bound to such contract thus discipline and soberness when running the event can be experienced. Negotiation of contracts involves issues like salaries, terms of contract, date of beginning and expiry of the contract and remedies of breaching the contract. It is one of the most important task and activity in sports as it enables parties involved to run their organizations responsibly. Negotiations can involve experts or just the parties involved in the contract. Negotiation experts are usually involved to raise the bargaining power and ability of a certain party in the contract. Sponsorship deals are

Unit 9 BD Research Paper Example | Topics and Well Written Essays - 250 words

Unit 9 BD - Research Paper Example This can be seen in the case of rock and roll, which created the rock culture that is now part of daily life, where the people identify and relate well with the creation of a new phenomenon. The phenomenon breaks away from the monotony of conventional means; thus critical acclaim in reception (Simpsonspop, n.d). Another way in which something can become part of the cultural myth known to man is through the application of ten parts that are found to be appealing and leaving out all the rest. The appealing parts are applied in order to spice life up to the desired level of the adoptee since it assists in elimination of routine trends. This can be seen in the case of music, where the Christian church has integrated popular culture to appeal to the youth through music (Guenard, 2012). In conclusion, popular culture can become part of daily trends in life through integration and filtration through many ways. These assist in getting new aspects, unseen before, into life and culture for purposes known best to the

Organisational change management Essay Example | Topics and Well Written Essays - 3000 words - 1

Organisational change management - Essay Example Firstly, the nature of change is highly problematic. Forces that are responsible for change are economic conditions due to business cycle (external force) and changes in business strategy (internal force). Such change requires modifications in organisational processes. The change being introduced is transformative which may appear abrupt and highly random to the workforce (Bovey and Hede, 2001). Such implementation of the desired cost-cutting regime can introduce panic and anxiety in the existing workforce. The main challenge is to keep the existing workforce after the shutdown motivated and willing to be on job for a longer period as employee turnover can add to more costs. Secondly, the product development team is basically responsible for innovation in D2’s products that have been the main competitive edge of the workforce. Therefore, it is important for D2 to retain this talent. However, relocating this whole team may not be viable as team members may resist it. Forced rel ocation would not provide steady developmental progress (Baker, 1989). The given scenario presents resistance from employees be the central challenge faced by the management. Where cost-cutting is the intended objective, heavy employee turnover can add to HRM costs. ... Another challenge faced by the management is the manner in which change is lead by the key managers. Since employees are highly vulnerable whenever change is introduced, therefore being authoritative and forceful instead of providing support and open communication channels can initiate change failure (Bovey and Hede, 2001; Yuh-shy, 2011). All these factors are dependent on employees’ resistance that may take place due to multiple reasons. Theoretically speaking, it can be seen that there are environmental, perceptual, cognitive, emotional and cultural blocks that may hamper effectiveness of the change management process (Piderit, 2006). Detailed analysis of main factors behind employees’ resistance can be lack of job security, loss of autonomy and career growth, social factors and lack of support from management (Bryant, 2006; Dent and Goldberg, 1999; Robbins and Judge, 2009). Jobs have tendency of affecting personal and professional needs of the employees. Once a porti on of a workforce is laid off, rest is likely to feel threat to their own economic stability. In addition to that, some of the employees resist change not for only specific reason but to display their power and influence when a threat to their authority is perceived. These changes are also perceived to bring alterations in organisational culture and policy model that may not be welcomed by the workforce. In the given scenario, position of B2 team is of specific importance. This is so because this team is responsible to provide D2 with products that provide management an edge over other market players. This team greatly benefits from its strategic location. It is present amidst of region where major product development activities of auto industry take

Management Accounting - The 'Raw Material' cost as a 'Variable Cost' Essay

Management Accounting - The 'Raw Material' cost as a 'Variable Cost' - Essay Example The job responsibilities of financial accountants is to ensure that all financial transactions are recorded into the books of accounts, are valued appropriately, and all transactions are reflected in the statements. Generally Accepted Accounting Principles (GAAP) are used by financial accountants as a benchmark standard to develop financial statements (Wikipedia, 2007). Public companies are legally required to develop and publish financial statements. In contrast, Managerial Accounting focuses on the internal issues which are required by management to make informed decisions about business processes. These also provide the management with an insight into business functions' efficiency and effectiveness and provide valuable information about operations of the system of internal controls. The managerial accounting information is not required to be disclosed to public in contrast to the financial accounting reports; rather the reports produced by managerial accounting function are normally classified as 'confidential' and are for internal use only (Wikipedia, 2007). A few reports developed by managerial accounting function include inventory reports, product costi

School Safety and Security Case Study Example | Topics and Well Written Essays - 500 words - 84

School Safety and Security - Case Study Example During a normal school hour, for example, a crisis management requires the input of the principle, security officers, counselors and the society’s security managers. Â  The case at Central Park High School requires effective crisis management in order to protect both Brian’s family and the disturbed Carl Turner who appears disturbed. As the principal, I would consider Turner’s records of fighting as relevant in managing the case. The history of a student provides adequate information on both his mindset and behaviors. This way, it becomes possible to take the necessary precautions thus protecting Brian and his family from any possible threat that Turner Presents. Â  Turner’s absence from the fourth lesson, while he was in class for the last three lessons, portrays ineffective management of the school. The school lacks an effective system of tracking the students and their actions at any given time during the day. This creates a chance for Turner to sneak out of class. Despite such, Turner’s absence from class influence the decisions on the case since it implies that Turner is free to do whatever he pleases. As such, the principle must contact all the parties involved in the case thus minimize the threat. Â  As the principle, I would guarantee the safety of Brian and his sister especially when they are in school. Additionally, I would ensure that I find Turner. This may require the involving the police especially after confirming his absence from the school premises. In doing these, I would involve the various stakeholders as principal Milhoviak does. The security guard has a history of working with the city’s security system. As such, he understands the threat the case presents and the way the police should handle the whole case.

Management Accounting - The 'Raw Material' cost as a 'Variable Cost' Essay

Management Accounting - The 'Raw Material' cost as a 'Variable Cost' - Essay Example The job responsibilities of financial accountants is to ensure that all financial transactions are recorded into the books of accounts, are valued appropriately, and all transactions are reflected in the statements. Generally Accepted Accounting Principles (GAAP) are used by financial accountants as a benchmark standard to develop financial statements (Wikipedia, 2007). Public companies are legally required to develop and publish financial statements. In contrast, Managerial Accounting focuses on the internal issues which are required by management to make informed decisions about business processes. These also provide the management with an insight into business functions' efficiency and effectiveness and provide valuable information about operations of the system of internal controls. The managerial accounting information is not required to be disclosed to public in contrast to the financial accounting reports; rather the reports produced by managerial accounting function are normally classified as 'confidential' and are for internal use only (Wikipedia, 2007). A few reports developed by managerial accounting function include inventory reports, product costi

Design and Media Art- Media Histories Class Assignment Essay

Design and Media Art- Media Histories Class Assignment - Essay Example An analysis of the Western capitalist societies and their changes was developed by a German-American group of theorists known as the Frankfurt School (Adorno 43). They were among the earliest producers of accounts in social theories on the significance of mass communication and culture in social domination and reproduction (Buck-Morss 12). They also generated the initial models of critical studies analyzing the procedures of cultural production and the reception of the audience. The studio audience is aware of the position from which the act may not be detected immediately as illusionary, but such a chance is not there for a scene of a movie in the process of being shot. It possesses the illusionary nature of a second degree that results from cutting. The mechanical equipment provided by industrialization has infiltrated deeply enough into reality such that its pure aspect is released from the foreign essence of the equipment through the shooting procedure. The combination of emotion al and visual enjoyment characterizes the progressive reaction of the audience. The feature of equipment free reality became the optimum level of artifice. Immediate reality became a priced element as technology advanced. In the 1930s, a critical approach was developed by the Frankfurt school towards communication and cultural studies. It combined textual analysis and analysis of ideological and social effects. To this end, they came up with the phrase culture industry to refer to the industrialization process of culture produced in mass as well as the commercial necessity that propelled the system. Theorists who criticized mass mediated cultural works in the perspective of industrial production claimed they portrayed similar features as all other mass produced products. However, the culture industries of the Frankfurt school held a specific role of providing ideologically legitimate theories of the capitalist societies’ existence and integrating art into its people’s lifestyles (Buck-Morss 16). With industrialization bringing forth more versatile cameras, the difference between the works of a painter and a cameraman were also understood on different levels. While there exists a natural distance between a painter’s work and reality, a cameraman can penetrate scenes more deeply. The painter’s product may be termed as a total product, while the cameraman’s is made up of multiple segments amassed through a new law. Therefore, after industrialization, present day man finds the reality represented by film superior to that portrayed by a painter. The detailed penetration of reality mechanical equipment is capable of achieving offers the reality in an aspect that contemporary man feels entitled to demand from artwork (Hopkinson 27). As the Frankfurt school promoted the mass and homogeneous production of media through its culture industry model, more models were developed including those by Walter Benjamin and Ernst Bloch (Fabian and Adam 19). However, the culture industry articulated the significant social roles media culture played by providing a commercially and technically advanced model. It played a key role in ideological reproduction and how it is perceived today to serve the needs of individuals and corporate interests. Question Two Although the camera obscura’s characteristics were observed in the Western world and China in the 16th century, the electronic and printed forms of images produced by cameras became a common and widely used way of arousing emotions and

Hey I Would Like to Smoke Weed Essay Example for Free

Hey I Would Like to Smoke Weed Essay Opinion essays are discursive essays in which we present our personal opinion on a particular topic. They are normally written in a formal style. An opinion essay consists of: * an introduction in which we introduce the topic and state our opinion clearly. * a main body which consists of two or more paragraphs, each presenting a separate viewpoint supported by reasons/examples. We can include a paragraph giving the opposing viewpoint supported by reasons/examples. * a conclusion in which we restate our opinion using different words. We start each main-body paragraph with an appropriate topic sentence that states the main idea of the paragraph. Each topic sentence is followed by supporting sentences that further explain the main idea of the paragraph. We use present tenses in this type of essay. We also use appropriate linking words and phrases to join your ideas. To list viewpoints: To start with, Firstly, In the first place, In addition, Besides, Furthermore, Moreover, Also, etc. To introduce supporting sentences (examples): for example, for instance, in particular, such as/like, etc. To introduce opposing ideas: On the other hand, However, etc. To conclude: All in all, Lastly, Taking everything into account, To sum up, All things considered, etc. Formal style is characterized by: * formal expressions, advanced vocabulary, longer sentences, e.g.: First-time buyers need to consider their financial circumstances carefully before committing to a mortgage. * Formal linking words/phrases, e.g.: Moreover, steps should be taken to †¦ * No use of short forms, e.g.: There is always something†¦ (NOT: There’s always something†¦) * Impersonal tone i.e. use of the passive, e.g.: Tenants are required to contribute towards the upkeep of the garden.

Baldwins view of Nation of Islam in Down on the Cross Essay -- James

Superficial Power The Nation of Islam emerged as a very powerful organization during the 1960s. One of the Nation?s key goals was to create an independent Black America. It further preached about the White man as the devil, thus instilling faith within its followers that White society will be decimated, and Black society will prevail. Through these powerful messages, the Nation of Islam gave African-Americans a claim to divinity and created the notion of Black supremacy. However, in attempting to cement these ideas, the Nation of Islam?s message became extreme to the point of absurdity. While James Baldwin expounds on this irrationality in ?Down at the Cross?, he also understands and agrees with the underlying motivation behind the Nation?s absurd claims. According to the FBI files on the Nation of Islam, one of its principles was to ?separate the black man from the devil through the establishment of a black nation? (FBI). Many publications propounded on this philosophy. For example, Elijah Muhammad, the leader of the Nation of Islam, wrote in Message to the Blackman in America, ?it is far more important to teach separation of the Blacks and Whites in America than prayer? (Book Summary). According to Elijah Muhammad, integration and intermarriage between Blacks and Whites are an attempt by Whites to confuse Blacks, keep them enslaved, and prevent them from learning Nation of Islam's teachings. Furthermore, Blacks who assimilate into mainstream culture were regarded by the Nation of Islam as ?disgraceful Uncle Toms? (FBI) who simply seek to please their ?slave-masters? children? (FBI). Granted, these statements are coming from FBI files which clearly did not support the NOI movement, but the message that the Nat... ...s to nothing less than the perpetual achievement of the impossible? (346). Thus creating a new foundation for Black society, upon which hatred for other races will be justified, does nothing but stunt its ability to achieve its rightful spot in western society. Works Cited Baldwin, James. ?Notes of a Native Son.? 1955. James Baldwin: Collected Essays. Ed. Toni Morrison. New York: Library of America, 1998. 63-84. Book Summary ? Message to the Black Man in America. 8 March 2004. http://home.att.net/~phosphor/week1a/message.html Clark, Micheal. "Rise in Racial Extremism Worries Harlem Leaders." New York Times 25 Jan. 1960: 1+. Federal Bureau of Investigation. Elijah Muhammad. Federal Bureau of Investigation. 8 March 2004. http://foia.fbi.gov/muhammad.htm Fineman, Howard and Vern E. Smith. ?An Angry ?Charmer??. Newsweek. 30 Oct 1995: 35.

Intolerance in The Adventures of Huckleberry Finn :: essays papers

Intolerance in The Adventures of Huckleberry Finn The entire plot of The Adventures of Huckleberry Finn is rooted on intolerance between different social groups. Without prejudice and intolerance The Adventures of Huckleberry Finn would not have any of the antagonism or intercourse that makes the recital interesting. The prejudice and intolerance found in the book are the characteristics that make The Adventures of Huckleberry Finn a great American Classic. The author of The Adventures of Huckleberry Finn is Samuel Langhorn, who is more commonly known by his pen name, Mark Twain. He was born in 1835 with the passing of Haley's comet, and died in 1910 with the passing of Haley's comet. Twain often used prejudice as a building block for the plots of his stories. Twain even said, "The very ink in which history is written is merely fluid prejudice." There are many other instances in which Twain uses prejudice as a foundation for the entertainment of his writings. Even in the opening paragraph of The Adventures of Huckleberry Finn Twain states, "Persons attempting to find a motive in this narrative will be prosecuted; persons attempting to find a moral in it will be banished; persons attempting to find a plot in it will be shot." There were many groups that Twain contrasted in The Adventures of Huckleberry Finn. The interaction of these different social groups is what makes up the main plot of the novel. For the objective of discussion they have been broken down into five main sets of antithetic parties: people with high levels of melanin and people with low levels of melanin, rednecks and scholarly, children and adults, men and women, and finally, the Sheperdson's and the Grangerford's. Whites and African Americans are the main two groups contrasted in the novel. Throughout the novel Twain portrays Caucasians as a more educated group that is higher in society compared to the African Americans portrayed in the novel. The cardinal way that Twain portrays African Americans as obsequious is through the colloquy that he assigns them. Their dialogue is composed of nothing but broken English. One example in the novel is this excerpt from the conversation between Jim the fugitive slave, and Huckleberry about why Jim ran away, where Jim declares, "Well you see, it 'uz dis way. Ole missus-dat's Miss Watson-she pecks on me all de time, en treats me pooty rough, but she awluz said she woudn' sell me down to Orleans." Although this is the phonetic spelling of how some African Americans from the boondocks used to talk, Twain only applied the argot to Blacks

5 minute speech on a famous person: Bill Gates Essay

Who would like to make $250? What about $250 an hour or $250 a minute? How about $250 a second? How would you like to buy a product for $50,000 and then later sell it for millions? Do you know anyone who has done this? I do. His name is Bill Gates. Who is Bill Gates? Through his programming skills, competitive business practices, and ability to spot innovative products, Bill Gates has been the richest person in the world for the last 12 years. Bill Gates’ success would not be possible without his programming genius. Back when computers were a luxury, Bill Gates was already discovering the mysteries of programming on his high school’s only computer. Later, he was accepted to Harvard University in computer science, but after two years, he left to start his company Microsoft. With his knowledge of programming Bill began making a profit by selling his programs to computer manufacturing companies. He was already making enough money to expand his company to the hundreds. But it was not Gates genius alone that made him become the richest person today. Gates was a good business man and had the ability to spot the next upcoming products. When IBM, the computer industry leader, asked Microsoft to help develop an operating system for its computer, Bill acted quickly. He search around and was able to buy an operating system called DOS for $50,000. Gates then talked IBM into letting Microsoft retain the rights, to market MS DOS separate from IBM. Because of this, Microsoft was able to license its product to all of IBM’s competitors and it made millions. Gates also bought Xerox’s idea of a mouse and made even more millions. But Gate’s ability to spot upcoming would be useless without his competitive business practices. Bill Gate’s a great business man who knows how to create a PC market in his favor. With the release of DOS, it made Microsoft the standard for operation systems. Gates then released Windows, an almost identical copy of Apples graphic operation system, which helped him make his billions. Gates eliminated all other programming competition by including programs such as Microsoft word, excel, PowerPoint, publisher, and internet explorer in windows. Not only that, but he also bought hotmail and WebTV, which are not called msn hotmail and msnTV. In conclusion, Bill Gates was not born rich. With his programming skills, competitive business practices, and ability to spot innovative products, Bill Gates has been the richest person in the world for twelve years straight.

AutoZone’s Stock Essay

AutoZone’s shareholders had enjoyed strong price appreciation since 1997, with an average annual return of 11.5%. Over the previous five years, AutoZone’s stock price has increased dramatically. On February 1. 2012 the stock price was $348 compared to the $125 on February 1. 2007. The strong price appreciation resulted from several occurrences; some of them are U.S. economy recession and share repurchase program. Auto-part business was somewhat counter-cyclical. Company’s growth and stock price were directly related to the economy and number of miles a vehicle had been driven. As the age of car increased, more repairs were required. Because of these reasons, AutoZone’s stock price was significantly improving from 2008. AutoZone’s financial statements reflect the stock price performance. Net sales have increased for 30.85% from 2007 to 2011. Cost of sales also increased during that period, but at lower rate of 27.30%, what helped in additional improv ement of gross profit. AutoZone’s increasing operating profit indicates the efficiency and profitability of the company. Further, the increase of operating profit led to the slight increase of operating margin, from 17.10% in 2007 to 18.52% in 2011. One financial measure that is strongly related to the stock price performance is EPS. EPS, a key driver of stock price, have been increasing at an extremely high rate. From 2007 to 2011, basic EPS have increased for 131%, and diluted EPS have increased for 128%. Another important financial measure is PEG ratio. PEG ratio is been constantly decreasing, which is a good sign for the company and investors. Decrease of PEG ratio signals a greater value for AutoZone’s company, because its investors are going to pay less for each unit of earnings growth. How does a stock repurchase work? Why would a company use this tactic? What impact does it have on: EPS? ROIC? Stock repurchase is one of the methods of returning cash back to its investors. A company buys back its own shares either from marketplace or from their own shareholders who want to sell their shares. Buying a shares back, company is reducing the number of shares outstanding, increasing the shareholders’ value and raising the price of the stock. Company can also use this method to: prevent a hostile takeover cover up poor performance create more attractive financial ratios signal the market that the company is strong create tax efficient way to return investors’ money The biggest impact of share repurchasing program is evident in EPS of the company. EPS is calculated as Net Income divided by the average outstanding shares. Since buying back its own shares is reducing the number of shares outstanding, it automatically increases the EPS. In 2007, AutoZone’s Net Income was $595,672 and the number of shares outstanding was 69,844. This resulted in $8.53 EPS. If we suppose that the income is going to stay the same, but the number of shares outstanding is going to decrease for 5,000, then we get a higher EPS of $9.19. This is how a share repurchase work. It reduces the number of shares outstanding, resulting in improved EPS. Share repurchase also affect the ROIC, which is one of the best metrics to evaluate corporates performance. ROIC eliminates much of the non-economic accounting noise and impacts of financial leverage. AutoZone’s management was very focused on this measurement, because ROIC was a primary way to measure value creation fo r the company’s capital providers. On the balance sheet, a share repurchase will reduce a company’s cash holdings, and therefore reducing the total assets and total shareholders’ equity. As a result, ROIC will improve subsequent to a share repurchase. It is noticeable that the growth was accelerated from 2008, when the economy recession occurred. Together with share repurchase program, this two effect had a large impact on creating a desirable ROIC. Taken all of these into account, AutoZone’s ROIC is indicating that the company offers a strong returns for its investors. How much of AutoZone’s stock price performance should we attribute to the share repurchase program? Share repurchase program is strongly related to the increase of AutoZone’s stock price. Share repurchase program, as mentioned above, reduces the number of shares outstanding, and therefore, creates a strong EPS and increases the price of the stock. EPS is one of the most important measures that investors look at because EPS measures company’s performance. In 2007, AutoZone had 69,844 shares outstanding, while in 2011 the number of shares was reduced to 43,603. This led to an increase of 128% in EPS, from $8.53 in 2007, to $19.47 in 2011. Next, the stock price increased from $120 to $298 in the same time period. Given the same capital value for AutoZone Company, more shares outstanding will result in lower share price, while reduced number of shares outstanding will impact the price of a share to grow. Q#4. Assume that AutoZone is planning to stop its share repurchase program. What would be the best alternative use of those cash flows? Why? If we assume that AutoZone is going to quit its share repurchase program, the best alternative to use the cash flows would be to expand its business,  either by opening a new stores or by acquisition. The first proposition considers opening a new stores in domestic and foreign markets. The expansion is necessary to override the competition and to keep its position of leading retailer of automotive replacement parts and accessories in the United States. Leading retailer position in the U.S. gives AutoZone more motivation to expand overseas. AutoZone already owns some stores outside the U.S., in Puerto Rico and Mexico. Those stores have been operating successfully, giving a company more reasons to continue with its overseas investments. Next AutoZone’s target is Brazilian market. Company’s plan is to expand there over the next several years. Overseas investments can be very profitable for AutoZone, but they also bear a lot of risk. All investments should be developed very carefully, with a high level of cautions and with expertise person for targeted markets in their management. The second proposition is growth by acquisition. U.S. market became oversaturated with auto part stores in the last couple of years. Even though AutoZone’s management was not seeing any signs of oversaturation at that time, that doesn’t mean that they will not see it in the near future. I believe there are still some free attractive locations in the U.S., but at some point, most of the good locations will be covered by the auto parts retail stores, and the remaining locations would not be a profitable investment. Another reason for acquisition is that such stores would be profitable much more quickly than it would be opening of a new stores. The return time for AutoZone would be shorten. So far, AutoZone has acquired over 800 stores from competitors.   What should Johnson do about his holdings of AutoZone shares? Johnson had one of his largest holdings in AutoZone’s company. The fact that Johnson was concerned about is that Lampert, AutoZone’s main shareholder, was rapidly liquidating his stake in the company. Johnson was concerned about the future performance of the stock price. He was not sure what the Lampert’s reason for liquidating his stake was. This can also have a negative influence on other investors. Lumpert’s liquidation is not necessarily a bad sign. The reason for his liquidation might be the need for funds or some other personal reasons. I believe that Johnson should keep his  holdings in AutoZone’s company. AutoZone’s financial measures indicates that the company is been constantly improving. The most important measures for investors, EPS, ROIC and stock price, are been increasing at a desirable rates. AutoZone’s investors have been enjoying strong price appreciation, and I believe they will enjoy it also in the future. Lumpert’s liquidation should not affect the share repurchase program. Company should continue with its share repurchase program even after Lampert liquidates all his stake. There is no signs in financial statements that the company is going to have a decrease in the stock price. AutoZone has created a desirable value for the company over the long time period and I believe in the continuing future growth of this company.

Michael Graves Essay

Art Appreciation Michael Graves Michael Graves is a post-modern architect born in Indianapolis, Indiana on July 9th 1934. He graduated from Broad Ripple High School; he then attended and got his bachelor degree at the University of Cincinnati. After getting his bachelors, he went to Harvard where he got his masters in Interior design. After college he started career as an architect, it was in 1968 when he designed and built the Hanselmann House in Fort Wayne, Indiana. He built houses for about 10 years until he started building all kinds of buildings. He built anything from the Dolphin Resort at Disney world from the Denver Public Library. Graves has been designing buildings of all types since 1968 very rapidly, some years designing four or more buildings a year. One of Graves’s most famous buildings is the Portland building in Oregon. This building was made in 1980 and is unique because of how he surprised everyone with the exterior design. He used a pair of classical columns that have no structural function. He made these columns stand out by setting them in a reflecting pool. The Portland public says the building is both formal and playful, governor Ivancie says that most big city building were beginning to be built to simple with Just glass outsides. He says the Portland building doesn’t lack design features like other big city buildings. Some did criticize the design but most were thrilled by the uniqueness of the new building. People say there is type of humor to his designs and buildings. â€Å"Graves has become an opponent of modern works who uses humor as an integral part of his architecture† (1). Graves uses designs from the past and puts his own twist on them. â€Å"Graves re-interpreted the rational style that had been introduced by Le Corbusier in the 1920s into a neoclassical style† (1). Michael Graves has many building that are very famous, but his design on the Humana Building in Louisville, Kentucky is maybe his best design he’s had. His design on this building got him in the time magazine. â€Å"TIME Magazine listed it as one of the 10 best buildings of the decade† (2). The building looks different from every side. Many say it is one of the most unique and distinctive skyscrapers in America. Critics say it is a textbook example of Postmodernism. Grave’s Humana building is said to have its fair share of flaws but the brilliant design more than counteracts the flaws. â€Å"While the building has undeniable flaws, they are easily outweighed by its attributes, hich have only grown stronger with time†(3). http://featuresblogs.chicagotribune.com/entertainment_tv/house/ http://www.chicagotribune.com/entertainment/tv/ http://featuresblogs.chicagotribune.com/technology_internetcritic/ https://books.google.com.ua/books?id=JwhZCwAAQBAJ&pg=PA225&lpg=PA225&dq=http://featuresblogs.+chicagotribune.+com/t&source=bl&ots=CwG3pAKd5l&sig=5KrPfyo2wN90yu3ZXrsblMPOpew&hl=uk&sa=X&ved=0ahUKEwjy0NvQhoPUAhVKD5oKHUzSCe8Q6AEIRDAE#v=onepage&q=http%3A%2F%2Ffeaturesblogs.%20chicagotribune.%20com%2Ft&f=false https://en.wikipedia.org/wiki/Humana_Building Humana Humana - Michael Graves Architecture & Design window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.michaelgraves.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=4.9.8"}}; !function(a,b,c){function d(a,b){var c=String.fromCharCode;l.clearRect(0,0,k.width,k.height),l.fillText(c.apply(this,a),0,0);var d=k.toDataURL();l.clearRect(0,0,k.width,k.height),l.fillText(c.apply(this,b),0,0);var e=k.toDataURL();return d===e}function e(a){var b;if(!l||!l.fillText)return!1;switch(l.textBaseline="top",l.font="600 32px Arial",a){case"flag":return!(b=d([55356,56826,55356,56819],[55356,56826,8203,55356,56819]))&&(b=d([55356,57332,56128,56423,56128,56418,56128,56421,56128,56430,56128,56423,56128,56447],[55356,57332,8203,56128,56423,8203,56128,56418,8203,56128,56421,8203,56128,56430,8203,56128,56423,8203,56128,56447]),!b);case"emoji":return b=d([55358,56760,9792,65039],[55358,56760,8203,9792,65039]),!b}return!1}function f(a){var c=b.createElement("script");c.src=a,c.defer=c.type="text/javascript",b.getElementsByTagName("head")[0].appendChild(c)}var g,h,i,j,k=b.createElement("canvas"),l=k.getContext&&k.getContext("2d");for(j=Array("flag","emoji"),c.supports={everything: !0,everythingExceptFlag:!0},i=0;i

Cars History Research Proposal Example | Topics and Well Written Essays - 2250 words

Cars History - Research Proposal Example Although work on developing steam engines began in the 17th century, the idea to incorporate it into a road vehicle gained momentum only in the next century. In the course of the 18th century, many futile attempts were made to produce what was yet to be called the ‘car’. To be fair, engineers had indeed developed a few designs for steam-powered road vehicles, but they lacked the popularity and acceptance accorded to steam power in ships and railways. This was primarily because the steam based engine was too heavy for a practical road vehicle. Yet, the 19th century was called the Age of Steam. Harsh legislation was one great bane, at least in a few countries, with virtually strangling speed limits, at 5Â  mph in towns and cities, and 10Â  mph in the country. Laws went as far as directing a man bearing a red flag to precede every vehicle. In addition, tiime curfews applied to all vehicles except street trams. Electric Vehicles were among the earliest ones to be accorded the status of ‘automobiles’. They produce no exhaust fumes and are practically silent. Acceleration exceeds that of conventional vehicles. Sometime in the 1830s Robert Anderson of Scotland supposedly invented the first electric carriage while Professor Sibrandus Stratingh of the Netherlands, designed the small-scale electric car. Electricity as a means for transport propulsion found greater success in the field of public transport such as tramways and streetcars, where a constant supply of electricity was possible by means of overhead power lines. Historically, Electric Vehicles lagged in popularity primarily due to issues with high battery costs, low distance interval between successive recharges, long charging time, and low battery lifespan, etc. But these vehicles are generally cheaper to make and maintain than internal combustion engine vehicles because they have fewer parts. However, around 1900, electric land vehicles in America outsold all other

Summary Essay Example | Topics and Well Written Essays - 500 words - 110

Summary - Essay Example There was a massive migration of Europeans, mostly from Germany, Spain, Poland, and the present day Czech Republic to Mexico and Texas. These European migrants brought with them a new style of dance and music to the community living in Texas and Mexico. This event had a greater influence on the upcoming and development of the Tejano music genre. This migration resulted in the emergence of a special music genre that was later identified as the Tejano, which is a cross cultural mix of several traditional European music styles. Although this migration played a great role, it was not until the Mexican revolution that the Tejano music genre was fully developed. The Mexican revolution took place during the early 1900s and forced many Europeans migrants into south Texas, where their musical influence had a great impact especially on the development of Tejano genre. At the south Texas, the Tejano was music genre was mostly used by people involved in agriculture and ranching. There were occasionally travelling musicians who would come to the farms and ranches to play their music. They were using basic musical instruments such as guitar, flute, and drum to entertain their guest. As these travelling musicians were traversing the areas occupied by Poles, Germans, and Czechs, they began to incorporate the native sounds into their music. This resulted in an upcoming of a new form of music that later established itself as a strong music genre in the early 20th century. Thus, Tejano music genre evolved as a blend of various traditional European forms of music such as mariachi, corrido, Conjunto, Mexican cumbia, Pop, Ranchera, Rock, R&B, and polka amongst others that were introduced to Czech and German settlers in south Texas during the late 19th century (Peà ±a, 2010). There could be many possible reasons why Peà ±a describes Texas-Mexican women

The role of construction manager and project manager Essay

The role of construction manager and project manager - Essay Example On the other hand, a construction manager is charged with responsibilities similar to those of a project manager but there are certain distinct aspects in the role of the construction manager. Therefore, a construction manager is charged with the role of specifying project objectives and plans that include the delineation of scope. Thus, it the job of the construction manager to come up with strategies as to how the objectives of the construction work or project is to be carried out. This means that without the construction manager it is virtually impossible to run construction, as there is no distinct plan to be followed to completion of the work at hand. In addition, the manager sets the performance requirement so of the staff, as well as selects the participants of a project Project management is important, as it facilitates and ensures projects run smoothly, since it is the process charged with organizing, motivating, planning and control of resources. As such, I believe project management is the logical part of very project as it serves to hold together a project by having its objectives laid out, as without the objectives, there is no sense in having the project, where it has no goals to achieve. This implies that without project management, the whole deal of having a project is similar to having a building with no contract to have it occupied or even used. Project management is also important in that it acts as the mediatory aspect of having a project and owning it, in which case it is the job of the management to ensure that all issues involving the project reach both sides. This is implies that it is up to management to ensure that should there be a problem with project executioners, management acts as the intermediary to deliver the information to the owner, and the owner uses the management to deliver the solution or suggestion to the executor. This is similar to having project management act as a form of magistrate to resolve disputes between all si des involved, where the project manager is in charge of the management. In addition, I believe project management is the single most important cog in the wheel of a project where it directs all the activities of a project by eliminating confusion. Construction management is important in that it serves the central role of construction work, in which case nothing happens without the approval of management. As per the common description of construction management where the manager oversees the labour part of construction work, I believe that management focuses on the recruitment of workers (Wynn 2012). This implies that without construction management, there is plenty that cannot happen, where qualified members of staff in relation to construction cannot be hired. This translates to the lack of objectives, which the members of staff are supposed to accomplish, which a disaster waiting to happen, as without this administrative post, the meaning of construction is lost. With this in mind , construction workers are directionless, that is if they even are hired because there is no management to ensure that they get the job. Construction management is also important as it sets the budget based on the requirements on the ground as it has first-hand information on the requirements. This is because the management knows the amount of time required to conduct a given amount of work, as well as resources

Management Development Essay Example | Topics and Well Written Essays - 2250 words

Management Development - Essay Example The field of human resource development is particularly related to organizational learning and transfer of learning, each of which is a significant objective. The last twenty years have yielded a large amount of research about which factors are key influential factors in the process of transfer of learning (Mailick, 1998, pp. 57-68). This has led to the practices of management training becoming highly popular over the past few decades, since its link to increasing aptitude and improved management practices for both middle managers and top managers. However, research (Mumford, 1994, pp. 20-33) shows that most of the substantial resources that companies are allocating to such management training will be wasted, since institutional learning and training hardly transfers into the organization’s workplace. For this reason, the programs have not had a significant impact yet, which leads researchers to further study into such features of human resource management (Ashton et al, 1975, pp. 1-9). The past few decades have been a misguiding era due to the conflicting management beliefs, findings, and practices in the global economy. While there is still much debate about the effectiveness, methodology, and validity of management development (Mumford, 2004, 71-84), companies are still investing millions in executive management education. This does not pertain only to academic training. The corporate training programs are innovatively designed to cater to several needs of the trainees, such as punctuality of delivery, profound information coverage and job relatedness. For this reason, these training sessions provide learning, which is presented in the context of an organizational workplace, administered at the appropriate time, and sized in small and effective doses, which are easy to comprehend. However, these programs have also failed to produce desired results of significant magnitude, which is why the true effectiveness of management development is still in quest ion. Discussion The operations of a business being international in the new global economy (ILO, 1998, pp. 10-28), further complicate the management and technique required for survival far beyond how they would be for a domestic firm. Research (Hill, 2007, pp. 28-51) shows how the strategy of the organization (what to do) is receiving more attention on an international scale than its own implementation (how to do it) or the training of international managers (the people who will do it). The shortage of qualified and capable international managers is a large reason why these companies cannot successfully practice such international strategies, even though the quantity of available research (Rothwell, 2006, pp. 66-79) on the IHRM policies that MNEs practice is insufficient to support this fact. This research is especially limited regarding international markets other than those of the west and their IHRM practices, thus constraining the validity of this discussion. One major criticism that the existing research (Garavan et al, 1999, pp. 191-207) on management development observes is that the core problems that affect the implementation of management have not received sufficient attention. This pertains especially to the academic perspective about management, which tends to restrict its scope particularly in the UK. This does not allow for room to

Communication Assignment Example | Topics and Well Written Essays - 250 words - 9

Communication - Assignment Example He is concerned about the impact of their current behavior on the quality of their event performance and on the health of the director. Q: There is indeed some deficiency in the team’s commitment and enthusiasm with regards to the envisaged event. Is there anything in particular that is diluting the interest and sincerity of the team members? The CEO of a major American company (owned by an Italian firm) was advised that he had to step in and take over more responsibilities with another company the Italian firm had acquired in Texas. He has to fly once a month from the US to Italy for a headquarters’ meeting, fly to Texas once a week to work with the staff there, and meet with all of the teams at the Italian-owned, Texas Company. The CEO has let the owners know that he is developing burn-out and exhaustion. The high school swim team meets every other week to plan for the summer fundraiser. The team’s seniors know that the next summer will be hectic for them because they will be working and planning college entrance activities. Because the swim team is a national competitor and travels to meets all over the country, they have to acquire these funds to offset the costs. The team’s coach advises them that they must help. They are balking and resist attending any of the planning meetings. The coach says that the lack of enthusiasm is undermining the work and potential fundraising of the entire

Effective Time Management Essay Example for Free

Effective Time Management Essay Through the use of modern technology, businesses have an easier way of collaboration. However, with this easier method of collaboration, this means the potential of being a busier business professional. Within a business management system, there is the constant need of needing to have effective time management within the organization. A key priority to effective time management is to identify and correct time wasters. One type of time wasters is an external environment. External time wasters are interactions that occur between two business professionals. The interactions can be between anyone outside and inside the organization, regardless of who it is within the organization (co-workers, managers, business partners, etc. ). A very common means of communication is the telephone. While telephones can be necessary for communicating, they can lead to distraction of issues that are not part of the core task or completely unnecessary (Cooper, 2000. )A key function of time management, regardless of the communication method is to make sure it affectively addresses the task of getting things done. In the case of inbound phone calls, it is imperative to thing and prioritizes as one speaks. When dealing with complex and time-consuming answers, the receiver of the inbound call should tell the caller about how the answer is complex. It is then important to determine from the caller when the receiver should call he or she back to discuss more of the complex answer. In addition it is imperative to paraphrase and summarize the key points while being on the phone. This serves two functions. One of them is that it keeps someone who either chats or strays away from important points of business communications. The second is that it focuses on establishing the key agenda for a business meeting. Another example of a common external environment distraction is email. For the busy business professional, there can be a time of literally going through hundreds of emails a day. When developing a simple and effective email reference system, it is necessary to understand the difference between reference information and action information. Reference information refers to receiving emails that are not required to complete an action. The purpose of reference information is the storing of emails that can be used later (Sapadin, 2006. ) The stored emails can either be an email folder or somewhere easily accessible (such as a documents folder, intranet site, etc. ) Action information is emails that are necessary for completing a task or project. These types of information are stored in a to-do list or a scheduled calendar. In order to effectively communicate via email, it is fundamental to have an easy method of transferring messages from the email inbox into an email reference system. Once there is a successful way of filing referenced information, emails that has an action item can be concentrated on. In addition to having an effective organizational system for email, it is necessary to schedule an uninterrupted time for processing and organizing email. When processing email, it is valuable to use the â€Å"Four Ds for Decision-Making† model. This tool is valuable for processing email and deciding if it is actionable, reference material, or not necessary. (Allen, 2001. )The 4D’s of the decision making model are deleting, doing, delegating, or defer it. With deleting, it can create the fear of deleting an email for important items. However, it is absolutely necessary to determine if the information is honestly usable for the email receiver. In order to determine if it is usable, the first step is to see if the objective is meaningful. The next step is to determine if the information is not available elsewhere. Then, it is to be determined if the information is to be used within the next six months. Finally, the last step is to determine if there is required information to keep. If the answers to all of these steps are â€Å"no,† the best action is to delete it. With the doing part of the 4D model, it is to be determined if an action can take less than two minutes. If it can, then the email receiver should simply complete the task. Delegating can yield to great help within the decision making model. If the task can take longer than two minutes and someone would be available to complete the task, it would be best to hand the message to the recipient. Let’s suppose that the email can’t involve doing, deleting or delegating it. Then, the next step would be to defer the task. Once deferring a message, it can be turned into either an actionable task or an appointment (which can be handled within an email suite such as Microsoft Outlook. ) Time wasters can also be within an internal environment. These characteristics can include procrastination, poor scheduling, and lack of self-discipline. It can also include failure to plan, set priorities, or delegate. The first step towards the right direction of internal time wasters is to set a goal. That way a destination is set in order to make the best use of time. When setting goals, they should be put in writing and reviewed frequently. From these goals, a daily â€Å"to-do† list should be used within the workplace. By referencing Italian economist Vilfredo Pareto’s 80/20 rule , 80 percent of what happens in the workplace is the result of 20 percent effort. This would mean by incorporating goals, someone can be 80 percent effective, by simply accomplishing completion for 20 percent of goals. In order to be effective, it is necessary to concentrate on the most important items first. When scheduling, a block of time should be reserved without interruption (Sandberg, 2004. ) With the power of habit, it makes accomplishing a to-do list more doable. When facing big projects, it is easier to break them into more manageable sizes. A common overlooked goal setting is to forget scheduling long-term goals. Those are also important as they relate to the health and relationship of individuals. In conclusion, sometimes saying â€Å"no† is needed when someone is overwhelmed to more jobs than he or she is committed to. References Allen, D. (2001). Getting things done: the art of stress-free productivity. New York: Viking. Cooper, C. L. , Rousseau, D. M. (2000). Time in Organizational Behaviour. Chichester: Wiley. Sandberg, Jared Though Time-Consuming, To-Do Lists Are a Way of Life. 2004, September 10) The Wall Street Journal. Sapadin, L. (2006, August 30). Time management. Washingtonpost. com. Retrieved from http://go. galegroup. com. db24. linccweb. org/ps/i. do? id=GALE%7CA150674268 v=2. 1u=lincclin_spjcit=rp=AONEsw=w