The Externalities of Education Essay Example | Topics and Well Written Essays - 500 words - 1

The Externalities of Education - Essay Example This creates a platform for businesses to hire more employees to work and meet customer’s needs. The second externality is social-cultural diversity. It is worth noting that, in public people learn how to interact with others as they are people from different backgrounds, cultures, and races. Public education helps one to interact with other people and this carried over to work force where one becomes friendly, tolerant, and understanding to different people. The last positive externality of public education is that it creates better work force. A better work force comes from excellence education whether private or public. Quality education produces better work force especially in the technological world of the 21st Century. With public education, people are equipped to handle demanding jobs, be in demand, and likely further education after high school. In support of existence of public k-12 school systems, schooling is free for all students, which become proficient for people from poor backgrounds. As discussed earlier, in public school socio-cultural diversity and education can be acquired in various ways such as home schooling, online school, charter school, and school building. With online, home, and virtual schooling, there are many options of subjects and curriculum. In this way, one can acquire quality education at a lower cost than that of private school. According to National Education Association of the United States (1984), public schools have charter schools that help students learn the trade and this shapes them to face the real world of trading and make a living from it or further studies. Since public school comprises of a varied student body, students become more sociable which equip them to tolerate different personalities. In reality, the real world comprises of people from different cultures, ethnicities, races, and backgrounds. Strong social skills enable an

Important elements in An Inspector Calls

Important elements in An Inspector Calls The first act of the play by J.B. Priestley, An Inspector Calls, displays many of the essential features that will dominate throughout the whole dramatic piece. Set in the Edwardian Era, the play reflects the differences in social classes, as well as the influence of the industrialization over the entire society. Likewise, the rigid gender roles of the Edwardian Era are clearly noticeable throughout the different characters. Gerald Croft, Edna, Eva Smith and the Inspector Goole are important characters in the argument, in spite of the fact of not being part of the Birlings family. The Inspector blamed all characters for the death of Eva Smith, claiming for justice. Finally, Priestley takes advantage of the context of the time when the text was written. He plays with the audiences emotions given that the audience at that time had recently suffered the consequences of the Second World War. The play exemplifies the social structure and industrialization of the Edwardian Era all the way through the plot and the setting. The play is divided into three acts and takes place in the dining-room of a prosperous manufacturer, Arthur Birling, in the industrial city of Brumley. At the beginning of the act, the author gives the impression of a heavily comfortable house. With the arrival of the Inspector Goole, the lighting turns out to be brighter and harder reflecting the change in the atmosphere: tense and mysterious. The Edwardian Era was a period of false security, which preceded the Great War, as discerned in Mr. Birlings opinion about the unviable chance of a war or the unsinkable Titanic. These are examples of dramatic irony, as the audience of the play from 1946 had witnessed all the events that the characters in 1912 were unconscious of. It was a time of urbanization and mass production, where the upper class had the whole supremacy over the common laborers. The upper cru st was not supposed to say such things [polite, nice things] to the hoi polloi. The industrialists sought for lower costs and higher prices, touching upon the working class. The employ of the antithesis between lower and higher is really significant as the lower costs mostly take effect by paying the workers less and the higher prices make the well-to-do richer. Gerald Crofts engagement to Sheila means a tremendous lot to me [Arthur Birling], giving clues to the audience about the marriages between the moneyed which ensured the creation of new social positions. The gender roles are epitomized by the Birling family. At the time the play is set, women and men were unequally treated and lack of gender fairness was a common feature. While Arthur Birling and Eric were able to obtain well-paid jobs, and had a word in decisions, women were unable to obtain education and were kept at home. Mrs. Birling and Sheila are clearly inferior to men, and they could only aspire to make an impact on a bountiful man. Mrs. Birling is aware of these gender differences, and in occasions she suggests that Sheila and I had better go into the drawing-room and leave you men, referring to the gender-specific activities of the Era (in this case the men will talk about manly topics, and the women will leave them alone.) Mr. Birling is very proud of his achievements, and he tries to intimidate the Inspector. He is very selfish and only mind his own business and look after himself and his own. He is continually trying to protect his reputation and the one of Birling and C o. Eric, his son, is totally opposite to his father as he defends the working class, and he is unfortunately a drinker, he is genuinely curious as he asks quite a few questions. He ironically suggests that a man has to look after himself, showing his will to know the truth. Mrs. Birling, in the other hand, is a rather cold woman and her husbands social superior. We can see from her words, men with important work to do sometimes have to spend nearly all their time and energy on their business, that she accepts the fact that men used prostitution very often. In the other hand, Sheila depicts the generational difference, considering herself modern and is morally sensible. The outsiders are fundamental figures of the plays plot. The Inspector Goole gives the impression of massiveness, solidity and purposefulness, the way J.B. Prestley described this central character says a lot of his personality and way of acting throughout Act 1. One person and one line of inquiry at a time, this is the way he works. This shows that he is very manipulative in his actions. He tries to find Geralds impatience by stating that Gerald has nothing whatever to do with the wretched girls suicide. The influence of the word wretched is substantial to his slow and convincing movements. Gerald Croft is also a character from outside the Birlings Family. His engagement with Sheila means a lot to her father, but his aristocratic status makes his future marriage unfavorable due to his higher social status. Edna and Eva Smith are the only characters which belong to the proletariat. Edna is the parlourmaid of the Birlings, while Eva Smith has no family, although she was described as a lively good-looking girl. Moreover, there is many discrepancy in the way in which Eva is treated among the characters in the play. Justice and morality, as well as social responsibility, are essential underlying messages throughout the first scene. The play is morally trying to find the audiences accountability for its own actions and the corporate responsibility to society. Priestley uses the authoritarian figure of the Inspector to demonstrate each of the characters responsibility for Evas suicide. As the Inspector suggests, youre partly to blame. Just as your father is. [Referring to Sheila]. The usage of short sentences makes the statements sharper and direct, however the utilization of the personal pronoun you is really significant as it appeals to the theatergoers own responsibility. Inspector Goole has the law in his hands, he is the authority figure which seeks for justice of the young Eva Smith. He is in command of giving us some more light, a subtle metaphor for truth. Sheila and Eric are morally sensible, she alleges that these girls arent cheap labour they are people. The way she claims that they ar e people shows her understanding and respect of the lower classes. It has now become clear that J.B. Priestleys first act of An Inspector Calls, is charged with standout elements which are fundamental throughout the whole piece. An evident link has therefore emerged between the Edwardian Era and the way the play is set up. The prerogative class dominated over the majority of the working class which holds a job in the industries such as that of Birling and Co. Following this, gender roles and the responsibility of the characters, as well as the moral purpose of the play show very interesting perspective of a different time, but the rich description chain of dialogues makes this play to continuously be worth watching.

Comparing Perception in Blade Runner, Memento, Three Kings and American Beauty :: Movie Film Essays

Comparing Perception in Blade Runner, Memento, Three Kings and American Beauty Throughout this course, we have seen a number of films that are quite different. These films are diverse in their subject matter ranging from the drama of American Beauty, the political and action based nature of Three Kings, the science fictional social statements on technology presented by Blade Runner, to the fragmented and contemporary techniques of experimental Memento. However, I would argue that all of the above mentioned have been linked by an unsuspecting thread, and I am going to demonstrate what that thread is here. These films have been tied together by a theme, of which I have written in past analyses of some of these films, and I choose to bring that theme forward again. I do so because I believe that this particular notion is at the bottom and the most imperative in all of these stories. The notion, which I am referring to, is that the world is what we make of it; that bad things, and good things alike, happen to us, but our ultimate view of the world as a good or bad place is determined by our choice to perceive it as one or the other. Blade Runner portrays this ideology in the main representation of the replicants. When Deckard first meets Rachel, he says to Tyrell "She's a replicant, isn't she?" Tyrell responds by pointing out that "Rachel is an experiment. Nothing more." This makes us aware that Rachel is a replicant with memories and emotional response and is not aware of her true identity as a replicant but believes herself to be human. Her memories are implanted memories of Tyrell's niece. So Rachel believes her reality to be different from that of what Tyrell and Deckard know to be reality. Whether their reality is truer than Rachel's reality is a point of debate. This relative reality changes for Deckard as he becomes emotionally attached to Rachel and then romantically involved with her. Towards the end, Deckard does not see Rachel as a replicant any longer, even after she learns the truth. More generally, however, Blade Runner presents a world of deterioration. It is a time when most of humanity has left the earth in order to colonize other planets, and all natural life is virtually extinct. It is a world plagued by acid rain, genetically engineered plants, animals, and replicants of course.

Rebecca Notes Essay

– Gothic: terror, mystery, supernatural, ghosts, haunted houses and Gothic architecture, castles, darkness, death, decay, doubles, madness, secrets and hereditary curses. – Physiological thriller: characters are reliant on their mental resources, whether it is by battling wits with a formidable opponent or by battling of equilibrium in the character’s own mind. – Subversion of romance: sets up the conventions of a romantic genre then slowly subvert or undercut/demolishes our expectations. – Crime: crimes, their detection, criminals, and their motives. The novel is written first person by the narrator, who is never named within the book, and can be considered an ‘unreliable narrator,’ because everything is shown through her ‘unreliable narrative’ ? ‘she’ is persecuted, ‘she’ is inadequate, ‘she’ has an inferiority complex and ‘she’ is haunted by Rebecca. The narrator dreams twice, once in the beginning and once in the end, which conveys the truth that her conscious mind cannot. In the beginning of the novel the most evident genres are Gothic and anti-romance, but as the novel progresses the genres crime and physiological thriller appear more often. There is the continuity of reference back to gothic, but in the last 7 chapters, it is it dominated by more of the crime genre. Rebecca is dominated by the Gothic genre throughout the whole novel because of the continuous presence of Rebecca and the overshadowing Manderley. Even in the end, seems to have risen from the dead to have her final revenge ? through Mrs Danvers and the burning of Manderley. †¢In the very beginning of the book, the narrator introduces us to Manderley as an empty â€Å"inviolate, untouched†, cold â€Å"no smoke came from the chimney†, mysterious place â€Å"desolate shell, soulless at last, unhaunted† †¢Whenever Rebecca’s name is mentioned Maxim de Winter seems to become excessively emotional †¢The rhododendrons, â€Å"blood-red and luscious† – symbolic of Rebecca †¢Mrs. Danvers seems very mysterious, â€Å"deathly cold,† â€Å"skeleton† and â€Å"lifeless† †¢The constant references back to Rebecca â€Å"I was sitting in Rebecca’s chair, I was leaning against Rebecca’s cushion. Even though the Gothic genre is the most dominant genre there are also the secondary genres: Physiological thriller – mystery and ‘crime of the death of Rebecca, the continuous haunting of Rebecca on the narrators mind, also the continuous irony of how right after the Manderley dress ball Rebecca’s body is found Crime – the formal inquest is held and Maxim’s committed murder and his motives are shown †¢The past in opening chapters is itself a mystery – why is Manderley a ruin? †¢Unclear as yet but Rebecca’s death a mystery, which seems to affect everyone at Manderley†¦ who was she? †¢Narrator feels like she doesn’t belong â€Å"This was their routine†¦long custom† ? caught in an alien world of tradition. †¢Rebecca’s presence in the household still evident ? makes the narrator feel like an intruder †¢Keeping alive the spirit of Rebecca â€Å"the room was filled with them† ? people keep putting more flowers into the room like Rebecca used to †¢The irony of how Rebecca who had died a year ago is discovered again right after the Manderley ball â€Å"Rebecca, whom they describes as beautiful, talented†¦ having drowned a year ago, and then Maxim marrying again the following spring, bringing is bride straight to Manderley and giving a big fancy dress ball in her honour.. the following morning the body of his first wife being found trapped in the cabin of her sailing boat, at the bottom of the bay. † â€Å"Both papers used the same word, ‘ironic’ . Yes, I suppose it was ironic. It made a good story. † Subversion of romance – the narrator expects to be whisked away to a grand big house ‘Manderley’ and be loved and grow old with Maxim for the rest of her life, but everything doesn’t go as she expected or what we expected. †¢She expects to grow old and live happily with Maxim for the rest of her life and she will always be loved by Maxim â€Å"We should grow old here together, we should sit like this to our tea as old people, Maxim and I, with other dogs† †¢She thinks Maxim asked her to marry her because he loved her, but in fact he just need a ‘companion’ and Mrs Van Hopper seems to know exactly what would happen â€Å"you know why he is marrying you, don’t you? You haven’t flattered yourself he’s in love with you? † Themes: The themes are ambiguous but some can be identified Marriage – the 1st marriage was fake ? controlled ? ‘arragont’ – the 2nd marriage was submissive ? better then the 1st Obssesion of Rebecca †¢Narrator †¢Maxim †¢Mrs Danvers †¢Favell Control/insecurity Death – the effect on the living and the consequences of causing death.

Lethal Alleles

The physics concepts that were illustrated in our egg drop project were momentum and energy. In the project, we saw how momentum increases as a normal egg without anything to slow it down would crack. That was because the longer that the egg fell, the more momentum the egg gains. We also saw that by adding resistance during the fall, such as a plastic bag â€Å"parachute†, would slow down the egg enough so that It would not crack when It reached Impact with the ground.The other concept that was discussed was energy. We saw that before the egg Is dropped, It has a potential energy. The potential energy Is the amount of energy that can turn Into hysterical kinetic energy, which can be expended when the egg falls to the ground. The energy can leave the objects from the Impact of the fall (deformation of the object), sound waves, the Impact It has on the floor, or In the surroundings of the egg.In order for a project to be successful, the project would have to have parts that woul d help slow the energy that would surely break the egg without a protective barrier. If I were to do this project again, I would probably add more sponges tot the Inside sides of the construction paper basket and add little pen springs on the bottom of he basket. I would add more side sponges because when we did the actual dropping of the egg, I noticed that the whole basket fell to its side when it reached the ground.By adding more sponge, this would add more cushion to absorb the kinetic energy. I would add the little pen springs on the bottom of the basket so that the whole basket's impact could be absorbed, not only the egg being protected, but also the sponges. By adding these modifications, the egg may be able to withstand an even higher fall than a two story drop because of the extra cushions that would be able to absorb the energy.

Vodafone Group Plc

Vodafone Group Plc Vodafone Group Plc is a telecommunication company with most of its branches in Europe, Africa, United States of America, and the Middle East. In Australia, it is under Vodafone Hutchison Australia with a 50% share by Vodafone Group Plc and 50% share by Hutchison (Vodafone Group Plc, 2010).Advertising We will write a custom assessment sample on Vodafone Group Plc specifically for you for only $16.05 $11/page Learn More This company now provides 3G coverage services to 94% of Australians; these services are affordable and accessible by consumers. However, Vodafone operates in an environment where competition is high; there are other companies such as Optus, which provide similar products and services. Therefore, Vodafone should improve in the way it delivers its services to customers. Telecommunication industry operates in a challenging economic background and despite this, and the rising unemployment, the industry has continued to offer attractive services. T his industry has remained resilient; however, it is not immune to changes in the economy because it renders services that are essential for work and social use. Despite the ups and downs of this industry, companies such as Vodafone and Optus remain innovative in their products and services, and still make reasonable profits (Vodafone Group Plc, 2010). Vodafone experiences slow growth in its voice and messaging market following competition from other companies such as Optus, and regulatory pressure. However, there are still opportunities for Vodafone in broadband markets and enterprising. This is because of the increasing demand for integrated solutions in Australia. Vodafone offers varieties of devices, which include handsets mobile USB modems, as well as data cards. The handsets take care of customers with different tastes and preferences and offers handsets with different price points and designs. The devices launched by this company include Blackberry Storm touch screen and iPhon e (Vodafone Group Plc, 2010). Vodafone also offer mobile broadband, which enables customers to access the internet, the broadband has speeds of up to 2.0 Mbps uplink and 7.2 Mbps downlink. The company offers laptops of different models integrated with a 3G broadband and SIM cards. This is fit at the point of manufacture.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The USB modems together with their stick are designed to use â€Å"plug and play† software. Netbooks are also available in a small and lighter design; this includes Dell mini 9 netbook (Vodafone Group Plc, 2010). Customers who would like to use broadband fixed services are provided with DSL routers in wireless and wired designed. Vodafone also offers voice services, which constitutes the largest part of the company’s revenue; this service ensures that customers make and receive calls from the same network and the other network. The fees paid for outgoing calls are at termination rate, which is regulated by the local regulators. The coverage of this service has been expanded internationally; therefore, customers can make and receive calls from the other operator’s mobile networks when they are abroad. There are also messaging services, which allow customers to receive and send messages, video, music, sounds and pictures using their handsets (Vodafone Group Plc, 2010). Vodafone has other services, which help customers to access data services such as television, games, music and Internet. This is made possible through laptops, mobile phones and use of broadband modems. Customers also enjoy fixed services such as fixed line voice, fixed broadband and office phone solutions. All this services are delivered through a well established network infrastructure where mobile and fixed voice, as well as data and message services, are delivered to customers. Customers are linked to the core network through the access network, and it is through the core network that calls are routed, messages transferred, and data connections made (Vodafail.com, 2011). The mobile networks use 2G networks which operate through ‘GSM’ networks, this allows messaging, voice and data services. Vodafone also utilizes ‘GPRS’ network for receiving and sending data using an IP network and access to services such as email and internet access. This company also has GPRS advanced version, which offers speeds above 200 kilobits per second to their customers. Vodafone continues to expand its coverage in Australia and upgrade its transmission infrastructure; this is to ensure that all its customers receive quality services.Advertising We will write a custom assessment sample on Vodafone Group Plc specifically for you for only $16.05 $11/page Learn More Vodafone distributes its devices through stores located in various points, in Australia, t hese stores are reviewed constantly to make sure that they meet market expectations (Vodafail.com, 2011). Products are sold through dealers and franchise, and their promotions are done through the Internet, which reduces promotion costs for Vodafone. Vodafone still need to pursue growth in Australia, and its target is in the provision of mobile data, broadband as well as enterprise. Most businesses in Australia require integrated solutions, therefore, the demand for devices such as broadband is rising; this would boost its revenues because it is a customer base that needs regular use of data services (Vodafail.com, 2011). When compared to other companies Vodafone is well established in core mobile services, it can use this advantage to broaden its market by offering fixed and mobile services and products to small and medium size businesses in Australia. Vodafone has been losing its customers because of poor service delivery; this is a weak point that might have come to open up the c ompany’s eye and make it realize the standard of service demanded by the Australian people. The company should capitalize on customers’ complaints and come up with a strong and reliable service delivery system than that of its competitors, and this will bring back customers it had lost and retain as well as attract more from the other companies. Vodafone is a foreign company based in Australia, this means that it could have problems with the local people adapting to its way of service delivery and adopting the products they offer. To solve this problem Vodafone has increased its strength by partnering with Hutchison Australia, a local operator in Australia. This move has enabled Vodafone to market its products and services in the territory of Hutchison Australia and under the cooperation of the two companies’ development and marketing of products and services is easy (Vodafail.com, 2011).Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The partnership has also helped Vodafone to gain loyalty in Australia and create additional franchise fees without any requirement for equity investment. This put Vodafone on the same level as the local companies such as Optus Vodafone faces threats in Australia and these threats are initiated by intensifying competition from other companies offering similar products and services. In the recent times, Vodafone in Australia has faced problems with the network quality, quality of customer service, quality of products they sell and their distribution channels (Vodafone Group Plc, 2010). These problems have reduced the rate at which Vodafone has been adding customers, lead to loss of customers to other competing companies offering the same products and services, and reduced its market size. This is a massive threat for Vodafone because all it has worked for in Australia might go to drain if drastic measures are not taken to restore the quality of service and products offered to their cu stomer or even improve them more (Vodafail.com, 2011). This might turn up to be costly for Vodafone because after improving its transmission infrastructure and quality of products, it has to re-advertise the products and services. This might take up much of its funds set aside for innovation, and research and development; the company might lose its competitiveness in the Australian market without the aspect of research and development. Therefore, Vodafone should be careful in the way it handles the situation. The messaging and data revenue for Vodafone is declining because of frequent changes in mobile phone technology; changes in technology delay adoption of new services because of availability of new mobile phones and new content services. Instability in this service affects the profit margin of Vodafone (Vodafone Group Plc, 2010). Optus is a telecommunication company in Australia with large fleets on domestic satellites. This company offers services such as internet, radio, satel lite based TV and voice mail and data services. Optus has D2 satellite which expands the existing satellite fleet; this helps Optus to provide communication services that do not much any company in Australia (Optus, 2008). The company also provides broadcasting, broadband services as well as giving wholesale access to customers who deliver internet and subscription TV services to others. Optus have stayed in the telecommunication industry for more than twenty years, and despite its continuous success, the company still continues to invest in Australia to improve its services to customers. Optus has also faced competition in the telecommunication industry especially in the mobile market; however, it still added 150,000 new mobile customers and increased its customers of smartphone and wireless broadband during the second quarter of the year 2010. All this is owed to differentiation of mobile offerings, strong network coverage and focus on customer experience. The network coverage of Optus was enhanced to reach close to 97% of Australian population who use voice and data services (Optus, 2008). Optus still experienced a devastating problem caused by floods in Queensland and Cyclone Yasi, however, Optus network was strong enough to go through unaffected. This shows that Optus has a strong network and people who work tirelessly to make sure that services are restored back to normal within a short time. This is as opposed to Vodafone which takes time to restore its services; this is an issue that has made them lose its customers to its competitors (Optus, 2010). This is a weakness Optus can capitalize on to defeat Vodafone. Optus registered another increase in its customer in the quarter that followed; 4.8 million customers joined Optus with 1.2 million using broadband subscribers. Optus has continued to differentiate its products in the market by launching different innovative services; these products include enhanced TV together with video application, which give Australians a free live streaming on their mobile phones (Optus, 2008). Optus has also partnered with TrueLocal.com.au, which allows the company to advertise its business online. Optus has also shown its commitment by supporting corporate customers through launching Optus Cloud Solution. This service offers scalable and flexible approach of managing IT resources and at the same time reduces costs incurred in infrastructure (Optus, 2010). Optus Cloud Solutions is a virtual computer with a storage capacity available on demand through a secure network connection. The company has also recorded a growth in on-net revenue from consumer and SMB fixed, and by the end of December 2010, on-net broadband customers increased to 946,000. Optus receives a customer’s experience as a measure of their performance against their competitors, which can be measured in seven dimensions: customer service, price, billing, network, point of sale and reputation. They analyze qualitative and quantitat ive data from customers and other customers as well as from their expertise in these dimensions. Optus has also developed their own KPIs, which they use to measure their performance against their competitors. When it comes to fixing performance problems as well as improving customer experience, Optus has initiated 40 significant projects with 20 already completed, and 20 are under construction (Optus, 2010). According to Optus management understanding customers’ expectations and experience should be given a priority, and with close to 8 million customers, they have designed survey programs used to capture views and requirements and forward the information to the company. This is done through regular interviews with customers and focus groups with the following aims: to find out whether their services are up to their customers expectations, their level of customer service when compared to their main competitors. Optus acknowledges that customers cannot always have a satisfacto ry experience with the company, which results in a complaint, and since their objective is to fulfill customers’ experience, they have to handle the complaints efficiently and effectively. Optus focuses on business operations in handling of customer complaints. They also consider the need to maintain productive relations with TIO and a feedback loop for continuous improvement of services (Optus, 2010). Their operations are directed to identifying the causes of complaints, managing it and ensure that the process has achieved their customer experience objectives. Complaints should be resolved at first contact with the customer, it not the complaint is referred to a team leader or TIO. Fig1. Service delivery process for Optus Company Vodafone has its own way of dealing with customers and handle their complaints. The company has received several complaints concerning the amount charged for services which was found to be incorrect by customers (Vodafail.com, 2011). These problems were blamed on unreliable Vodafone’s billing system; this system has had outages from December 2010 to January 2011. After reporting the problem, the person concerned checked the bills and confirmed the mistakes and customers were refunded. However, the source of the problem was not investigated; therefore, it was not solved. This means that there is a possibility of the problem recurring and every now and then, and if the trend continues some customers will get tired and shift to a more service efficient company. Sometimes customers experience dropping of calls and are charged a flag fall and every time they retrieve their calls they charged a minimum charge for it (Vodafail.com, 2011). This has resulted in high monthly bills and after monitoring the bandwidth it was realized that there was a higher usage than that of Huawei software. This issue required that the billing services be investigated to ensure that the billing was done fairly, however, according to some customer s Vodafone staff suggested to them to shift to a plan that was more expensive, and did not inform them about the new 24-month contracts (Vodafail.com, 2011). There are other customers who signed up for three months free service, but according to others, the three months were not free because they were counted the fourth, fifth and sixth contract. This experience was not appealing to customers, and if such complaints are not well taken care of customers would not hesitate to move away from the company. There are some cases where customers experience reception and are unable to make calls; this issue distress customers because they cannot make urgent and emergence calls and some cannot contact their families. Those who use such a service for doing business have to deal with the financial impacts associated with the technical problem (Vodafail.com, 2011). When customers try to conduct the customer care using the given number they congest lines making it difficult for some of them to re port their problem to the company. Some Vodafone employees have not been able to solve reported problems with others denying the existence of network issues while others dismissed the problems as handset related; employees in the customer care department should report any problem that is beyond their capacity (Vodafail.com, 2011). All this problems recurring and experienced by several customers show that Vodafone does not attend to customers complaints with the urgency, efficiency and effectiveness they deserve, and yet the problems can be easily solved through better communication between customers and company’s staff (Vodafail.com, 2011). If the company realizes any technical problem that might disrupt their service to their customers, the first thing is to inform customers earlier through their handsets, they should handle the problem within the shortest time possible assuming that customers depend on their service alone. After the problem has been solved entirely, they sh ould inform customers about returned normalcy as they try to monitor the systems. Vodafone staffs seemed unaware of the steps to follow to solve a problem in a service system; therefore, each one feels not responsible for problems in the service system and again no one feels responsible for solving the problems (Vodafail.com, 2011). The two companies should understand that effective service delivery requires constant interaction with customers; this will help them to understand the experiences of customers and their expectations, as well as their level of satisfaction. After collecting information about customers’ experiences and expectations, these companies should be able to adjust the way they deliver their services, and services they offer to their customers so as to meet their expectations (Vodafail.com, 2011). The companies should also understand that their customers cannot be satisfied all the time; therefore, they should expect complaints from time to time, and, in fa ct, these companies should treasure complaints because they give them a chance to improve on services they offer and how they offer them (Singtel, 2005). Complaints also help them assess how efficient they are in offering their services, compared to other companies offering the same services. The companies, therefore, should include feedback to customers in their service delivery systems any time they are handling a complaint. This is to ensure that the problem has been solved fully, and the customer is satisfied. Fig, 2. The recommended blueprint After the customer has reported a problem with the service he or she is receiving, the customer care should review the case to see if he or she have a capacity to solve the problem or offer assistance to the customer, if there is any technicality involved that is beyond his or her ability then the case should be forwarded to the team leader for solving problems or the TIO (Optus, 2008). As this team work hard to solve the problem, they sh ould maintain a feedback loop to ensure that the problem is solved effectively. Additionally, the customer should not be left in the dark regarding the problem because he or she feels the effect the most, constant feedback should be given to the customer to assure him or her that the problem is being taken care of, and the service will return to normalcy soon. The companies should also realize that it is not only the customer to report anomalies in their service delivery, but also the technical team. Therefore, in case of a technical problem or a forecasted problem, the company should take an initiative of informing the customer before he or she notices any problem, this would help the customer plan for an alternative or use the service before it is disrupted (Hoffman, 2010). This will reduce the inconveniences caused by the company and maintain customer relations. The customer should be informed of any interruptions of service prior to the actual interruption. Reference List Hoffma n, D. (2010). Services Marketing: Concepts, Strategies and Cases. New York: Cengage Learning. Optus. (2010). Australian Communications and Media Authority public inquiry: Reconnecting the Customer. Web. Optus. (2008). Business. Web. Singtel. (2005). News Release: Strongrevenue growth of 6% across Singapore and Australia. Web. Vodafail.com. (2011). Vodafones situation: yesterday, today and tomorrow. Web. Vodafone Group Plc. (2010). Annual Report For the year ended 31 March 2009. Web.

The Theme of Jack Londons To build a fire

The Theme of Jack Londons To build a fire The significance of the words 'dying and death' in Jack London's 1910 novel, 'To Build a Fire' continuously expresses the man's dwindling warmth and bad luck in his journey along the Yukon trail to meet 'the boys' at camp. London associates dying with the man's diminishing ability to stay warm in the frigid Alaskan climate. The main characters predicament slowly worsens one level at a time finally resulting in death.The narrator informs the reader that 'the man' lacks personal experiencetraveling in the Yukon terrain. The old-timer warned the man about theharsh realities of the Klondike. The confident main character thinks ofthe old-timer at Sulphur Creek as 'womanish.' Along the trail, 'the man' falls into a hidden spring and attempts to build a fire to dry his socks and warm himself. With his wet feet quickly growing numb, he realizes he has only one chance to successfully build a fire or face the harsh realities of the Yukon at one-hundred nine degrees below freezing.Jack London`s cabin, Dawson, Yukon, Canada. An ide...Falling snow from a tree blots out the fire and the character realizes 'he had just heard his own sentence of death.' Jack London introduces death to the reader in this scene.The man realizes 'a second fire must be built without fail.' The man's mind begins to run wild with thoughts of insecurity and death when the second fire fails. He recollects the story of a man who kills a steer to stay warm and envisions himself killing his dog and crawling into the carcass to warm up so he can build a fire to save himself.London writes, 'a certain fear of death, dull and oppressive, came to him.'As the man slowly freezes, he realizes he is in serious trouble and can no longer make excuses for...